ZenAppsFactory, LLC

Never miss an important Zendesk update again.

ZenNotification delivers real-time browser notifications for the Zendesk activity that matters most - mentions, comments, updates on assigned/followed tickets, status changes, and new tickets entering your selected views. Instead of constantly checking Zendesk or relying on email notifications, you’ll know as soon as something important happens. -------------------------------------------------- IMPORTANT: COMPANION EXTENSION -------------------------------------------------- This Chrome extension requires the ZenNotification app for Zendesk. The ZenNotification Zendesk Marketplace app is a paid app (with a free trial) and must be installed for this extension to work. QUICK INSTALLATION (Takes ~1 minute): 1. Install this Chrome extension. 2. Install the ZenNotification app from the Zendesk Marketplace: https://www.zendesk.com/marketplace/apps/support/1177863/zennotification/ 3. Open the ZenNotification app in Zendesk (search for the "N" icon - top-right corner) and choose your notification preferences. CONFIGURABLE NOTIFICATIONS • Mentions and comments • Newly assigned tickets • Updates on followed tickets • New tickets entering your selected views • Ticket status changes CUSTOMIZE YOUR EXPERIENCE • Enable only the notifications you want • Choose which views to monitor • Mute specific users (great for automated updates) • Adjust notification details and sound PRIVACY & PERFORMANCE • Runs locally in your browser • No ticket data is stored on ZenAppsFactory servers • Most notifications appear instantly. Others appear within 5-250 seconds (depending on Zendesk events and API)