Shiny Planes, Inc.

Make it simple for your entire team to collect and organize your customer feedback.

Collect feedback from anywhere and everywhere across the web with LaunchNotes Control. Using this extension makes it simple for your entire team to collect and organize your customer feedback and insights by selecting it in Chrome and then opening the extension. Key Features: - Interactive feedback recording: Effortlessly record customer feedback in two convenient ways: highlight relevant text directly on web pages or type feedback within the extension, providing flexibility and ease of use. - Capture source URL: Every time feedback is submitted through LaunchNotes Control, it automatically includes a link to the source page's URL. This feature integrates seamlessly with support tools like Intercom and Zendesk, ensuring that the original ticket URL is linked with the feedback for team reference and follow-up. - Attribute feedback source: Assign an owner to the feedback to keep them in the loop throughout the life of the feedback item - from consideration to commitment to release. - Assign criticality: Choose the level of importance of the feedback item for more effective filtering and prioritization. - Attach feedback to work items: Indicate the appropriate work item the feedback is related to - an announcement, a roadmap item, or an idea. Elevate your customer feedback management with LaunchNotes Control, designed to streamline the process of gathering feedback and documenting customer insights directly from the web.