Gravity Digital Labs, Inc.

Gravity Marketplace Click-to-Engage plugin extension to enable click-to-dial in Twilio Flex contact centers.

Click-to-Engage (C2E) is a powerful plugin designed to streamline outbound sales activities within Twilio Flex. With this innovative solution, customers can initiate outbound calls effortlessly by simply clicking on phone numbers displayed on any website. This feature is a game-changer for sales teams who need to connect with leads quickly and efficiently without the need for extensive development work. Key Features Click to Dial: Click-to-Engage allows agents to swiftly initiate outbound calls by clicking on phone numbers displayed on any website. This feature empowers sales teams to reach out to leads seamlessly from various web pages, including CRM platforms and other services. Effortless Call Transfers: Once an active call is established, agents can use Click-to-Engage to easily transfer the call to another team member. Whether it's a warm or cold transfer, this functionality ensures smooth collaboration during sales interactions. Empower your outbound sales teams with Click-to-Engage and revolutionize how they connect with potential leads. Enhance productivity, save valuable time, and boost customer engagement by clicking to dial from any website. Launching initially with voice channel functionality, this plugin is a game-changer for your sales operations. Full details available at: https://store.gravitymarketplace.io/gmkt-apps/c2e/details