Certitud Labs

Send better on-brand responses with your own AI key and no per-message fees. Avoid CSAT dips from auto AI replies.

Vellix Assist for Gorgias is an AI-powered writing assistant that helps customer support agents create better, on-brand responses faster. Skip CSAT dips from auto-generated replies while maintaining complete control over your messaging. Key Features: • Real-time AI spell checking and grammar suggestions • Clear diff view showing exactly what changed • One-click composer replacement in Gorgias • Bring your own OpenAI or Anthropic API key (no per-message fees) • Built-in metrics and usage tracking • Automatic PII redaction for security • Professional, enterprise-grade interface Perfect for support teams who want to improve response quality without sacrificing speed or brand voice. Agents stay in control while getting intelligent writing assistance.