Certitud Labs

Send better on-brand responses with your own AI key and no per-message fees. Avoid CSAT dips from auto AI replies.

Vellix Assist for Gorgias is an AI-powered writing assistant that helps support agents turn rough drafts into clearer, more on-brand customer replies directly inside Gorgias. Agents stay in control, review every change, and send from the normal Gorgias workflow. Key benefits: • Improve reply quality without auto-sending AI responses • Work directly inside Gorgias tickets • Review clear before-and-after edits before accepting changes • Bring your own OpenAI API key with no per-message Vellix markup • Choose between fast and high-quality OpenAI models • Keep support language aligned with your brand voice and policies • Track usage and quality signals across the team Vellix is built for support teams that want faster, better replies without rebuilding their helpdesk workflow or handing control to fully automated AI.