68 support issues
- All
- Questions
- Suggestions
- Problems
Joel Mellon
Jul 11, 2024
Stopped working a few days aga
No discernable event tied to degradation, reinstalled, still not working. Worked flawlessly for 28 months.
Bethany Wolfe
Jul 3, 2024
Invalid Data Upon Adding Notes
Hi - When trying to add a note to a record, we are seeing a notice "invalid data" when trying to save. We have deduced that it may be a permissions issue within our CRM. However, we adjusted all settings to all users to add, edit notes. All users are able to add/edit notes from within the CRM. If they are not an admin they can still not add notes via the extension. Are we missing another permissions setting? Have you seen this error before?
Bruno VAN DEN BOSSCHE
Mar 27, 2024
The ZOHO plug in for Gmail in Chrome
It doesn't work properly ...
And it is very distrubing ... when passing over a contact, the ZOHO CRM box opens up in a way that one can't see the original data and that makes access to the record in Gmail difficult.
It is a display issue!
Sandra Bornn
Feb 15, 2024
Can not authenticate the extension
Can not access this critical extension to make ZOHO and gmail integration
Avigdor Grunwald
Nov 1, 2023
just not working.
I'm recently having a problem as the Zoho Chrome plugin for Gmail is just not working. I tried deleting and reconnecting the plugin a couple of times but it did not resolve the issue.
Sachith Costa
Oct 19, 2023
Developer of this extension
Hi, is this extension developed from Zoho Corp?
Robin Gambhir
Aug 24, 2023
Won't Authenticate in Ulaa
I'm trying to use the plugin but it won't authenticate in Zoho's own browser, Ulaa. 🤯
Laura C
Mar 30, 2023
The fields that are showing have changed when creating a lead or contact
In the near past whenever I used the extension to create a Contact or Lead from an email, there were dozens of fields that showed up to fill out. They pre-populated what it pulled from the email and I could fill in the others. Now I only have access to 7 fields and I am wondering why and/or how to change it back? I don't seem to be able to have access to them, until I save it to the CRM and then have to go find it and edit it.
Robin SCHULZ
Mar 16, 2023
Doesn't work in Edge
Hello, is it intended that the addon doesn't work in Microsoft Edge?
I've been using it in Chrome for a while, it working nicely to add new potentials right from gmail. However, in Edge the Zoho button doesn't appear in gmail and I can't add potentials.
Is there a way to fix that? Or is this impossible as the account used with the browser is (naturally) my microsoft account...not my google account?
Nuri Divas
Sep 21, 2022
Customization not available?
I wanted to know if we can modify the extension so that we can see those fields that we NEED when adding a new contact through the side bar?
Or could it at least show the options we've already set in our Quick Create option?
If this is unclear, I'm happy to send screenshots or meet with you to show you what I'm referring to.