Support: Zhongzhong: An improved Chinese Dictionary

23 support issues

For additional help, check out the developer's support site.

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lo kaiwen

Sep 26, 2022

Data Collection/Privacy Policy

Hi, Your app looks great; and a year ago I left a comment asking "What data does the app collect?".

I am sorry to bother you, but I haven't received a reply, nor have you updated the privacy statements on the your app's GOOGLE extension page.

Is there a link to a description of the privacy policy, or is there information about the privacy policy that is for users?

Thank you very much for your time reading my note.

David Thomas

Apr 11, 2022

Stroke order animation

I used to be able to toggle these by pressing shift, but now when I press shift it shows me a static image of the character, no animation, even if it's labeled as one. How to fix?

Kevin Schoenmakers

Sep 28, 2021

No longer works in Google Docs

I've been using the Zhongwen extension for Google Chrome, often so I can look up Chinese words in documents that I'm editing with Google Docs. But it seems to not be working at the moment, even though at the same time it does still work in other tabs of the same browser for non-Google Docs pages.

Yanis Fourel

Sep 12, 2021

Not working on Google docs

The popup does not show when hovering chinese characters in a google docs, even when holding Alt or AltGr, and even when only seeing the document in 'suggestion' or 'viewing' mode.
However, the popup does show up when hovering characters in the 'document outline' (which is the panel on the left that outline the structure of the document, it can be enabled via 'view > show document outline')

- with google chrome Version 93.0.4577.63 (Official Build) (64-bit)
on either windows 10 or linux (Manjaro)
with zhongzhong being the only chrome extension enabled
- Go to, login if needed
- Create a new blank document
- Paste in "第三堂課" (or anything else really)

Hovering the text in the main panel does nothing, but hovering the same text in the document ouline works as expected

Mini Duos Samsung

Aug 20, 2021

Configurable colors depending on tone, for Zhuyin (Bopomofo) and hanzi characters (now only for Pinyin)

Thanks for the wonderful addon.
The suggestion is to allow a user to configure tone colors not only for Pinyin (already implemented), but also for Zhuyin (Bopomofo) and also, if possible, for the hanzi themselves. Now their color scheme is pre-configured and cannot be changed, which can be quite confusing if Pinyin is colored differently by user's own scheme.

Mari Debono

Aug 5, 2021

extension not activating

the extention is not working on google chrome, I clicked on the icon on the top right corner and it says 'on' but the definitions are not appearing. When hovering over the icon it also says that to enable it I need to press ALT+Z but after doing so it still was not working. When I right click I have the option to go to the word list but I still can't add any words. What can I do ?

lo kaiwen

Apr 9, 2021

Privacy statement

What data does this extension collect?

Ollie Q

Jan 5, 2021

Possible to add a Chinese-to-Chinese dictionary?

That would make this extension absolutely complete. Perhaps, Moedict? Thanks!

yang hao

Nov 24, 2020

txt or html on local hard drive.

Works great when reading online websites. However, when I use the chrome browser to read an html file or txt file that is from my hard drive it doesn't work at all. Is there a tag that can be placed in the html so the plugin will work? Thanks for plug-in.

Rob C

Aug 19, 2020

Popup issue persists

Someone mentioned a popup issue in 2016, specifically in Google docs. I am having that same problem. It will only display the definitions for individual characters, not the whole word. i.e. it would display the definition for 工,not 工作

Is this a known issue? Is there any possible workaround?

Thank you for a great chrome extension!

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