Zephyr Capture for JIRA

1.6(

5 ratings

)

Extension Workflow & Planning4,000 users

8 support issues

For additional help, check out the developer's support site.

Elvis Durić

Jan 13, 2025

Zephyr Capture for JIRA Chrome extension is not available anymore

Zephyr Capture for JIRA Chrome extension is not available anymore for usage.

Alexandros Patsogiannis

Dec 20, 2024

authType=none responded with a status code=0

Hello team,
we are facing an issue when trying to run Zephyr, on a Mac book.
The error says, Jira server responded with an error, while trying to login.
The URL https://jira.app............._authType=none responded with a status code of 0.
We tried everything from our side, changing credentials of the user, updating Chrome, clearing cookies, reinstalling it allow permission for the addon. etc. Is there something that we are missing?

Kind regards,
Alexandros.

Muhammed Amjad

Aug 24, 2022

Text missing from imgae after download in MAC OS

When I add text in captured image, After download the text is missing on MAC OS. This issue faced only for texts.

Kyle McCloskey

Apr 26, 2022

Pulling Projects but nothing past issue type

My capture tool after uninstalling the extension and readding the extension to the browser will pull in my projects but will not pull in any other information (Issue Types, Fix Versions, Sprints, ETC)

mark anthony

Apr 13, 2022

Capture for JIRA has run into an unexpected fatal error.

URL: https://prod-capture.zephyr4jiracloud.com/capture/rest/authenticate/be
Request method: POST
Status code: 500
Status message: Internal Server Error
Error key: JIRA server error. Please try logging in via JIRA, then close and re-open Capture for JIRA. If this error persists, contact your JIRA administrator.
Zephyr Capture for JIRA version (server): N/A
Zephyr Capture for JIRA version (browser): 3.1.2.0
Zephyr Capture for JIRA details: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.88 Safari/537.36
Platform: Win32
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Zephyr Capture for JIRA Plugin Properties
(Cannot retrieve plugin details)

Brendon Evans

Jun 22, 2021

Jira Capture stopped working with new Chrome update (Version 91.0.4472.114 (Official Build) (64-bit))

After updating my Ubuntu PC to Chrome version 91.0.4472.114 (Official Build) (64-bit) Jira Capture stopped working...clicking on the Jira Capture icon no longer opens up the interface and appears to do nothing.

I have uninstalled and reinstalled the extension but the issue persists.

Marco Schiffmann

Feb 9, 2021

Is there a fix for the current 3.1.1. Version bug with not taking over certain settings for templates?

It seems like in the current version there is a bug where certain values for the templates are not being saved properly.
After creating a template the values (Sprint, Customer-Label,...) etc are blank and not applied for the template.
Is there a fix for this issue?

Nathalie Cappelletti

Jan 7, 2021

Capture for Jira_ Issue Template: cannot save all fields

Hello,

when trying to create a new template for creating Jira issues, some fields are not saved such as Sub-Project(s), Labels and testing phases.

Also, I cannot update the template afterwards.

Do you know if this is a known issue or if there's any existing workaround ? I'm getting crazy updating manually all tickets...

Thanks a lot!

Nathalie