Zendesk Ticket Tracker

Premium Zendesk ticket analytics: leaderboard, hourly pacing, calendar inspector, Excel export, cloud sync, and level ranks.

Zendesk Ticket Tracker turns your everyday ticket-handling into real analytics. It runs a floating counter widget right inside Zendesk, tracks Open, New, Team, Compliance, Escalation, and Closed tickets by tap, and syncs everything to your Google account across every device. See live stats, hourly pacing, and ratio breakdowns for today, this week, or any custom date range. Configure your weekly shift schedule once and every CSV, JSON, and real-Excel export uses it automatically from then on. Climb the ranks with a level system, an all-time personal leaderboard, and a team leaderboard so agents can see how they stack up. Make it yours: pick a color for every ticket category and choose from five built-in themes (Moody, Minimalist, Vibrant, Organic, and more). Check your numbers anywhere with the companion web dashboard, a mobile-friendly installable app that reads the same synced data as the extension. Export a full JSON backup any time, or send a daily report straight to Slack or Telegram. Features: - One-tap or double-tap ticket counting with an animated floating overlay on Zendesk - Today / week / month stat views with hourly pacing and ratio breakdowns - Weekly shift scheduling with automatic CSV / JSON / Excel export - Google sign-in with cross-device cloud sync - Level system with an all-time personal leaderboard and a team leaderboard - Customizable category colors and five built-in appearance themes - Companion installable web dashboard - Slack and Telegram daily report integration - Full JSON backup and restore, plus a calendar archive inspector