Zendesk Ticket Notifier

Real-time sound alerts for Zendesk tickets: SLA countdowns, Night Shift, one-click Take It. Not affiliated with Zendesk.

Zendesk Ticket Notifier tells you the moment something needs you in Zendesk, even when the Zendesk tab isn't in front of you. Pick the Zendesk views you care about, and you get a sound, an in-page banner, and a card in the popup for every new ticket, customer reply, status change, or ticket that enters a watched view. Your tickets load by themselves as soon as you choose your views. FREE - Alerts for new tickets, customer replies, status changes, and tickets entering a view - Clean ticket cards: priority, status, assignee, view and time at a glance, with the Zendesk status color on the left edge - Filters, sorting and quick filters (Unassigned, Mine, At risk) - Built-in alert sounds and desktop notifications - Sync status at a glance, plus a manual Sync when you want a fresh pull PRO (7-day free trial, no card needed) - Take It: assign a ticket to yourself in one click, from the popup, the banner or the desktop notification - Reply and SLA deadline timers, with warnings and an At-Risk bar for tickets that need attention off-screen - Snooze a ticket and mute noisy subjects by text, so they stop interrupting you - Night shift, focus schedule and business hours, so it stays quiet when you're off - Per-view sounds, extra sounds, and your own custom sound - Keyword filters, custom rules, and Take All Pro starts at $4.99 per month. Team plans add shared team setup, team-aware Take It, and shift handoff. FOUNDING MEMBERS If you installed before Pro launched, the core Pro features above (Take It, snooze, mute, deadline timers, At-Risk bar, night shift and focus schedule, per-view and custom sounds, keyword filters) stay free for you, and you get a one-time 14-day preview of everything else. BUILT FOR SUPPORT AND SOC TEAMS Made for teams that work from Zendesk views all day and can't afford to miss a ticket. PRIVACY The extension talks only to your own Zendesk account, using your existing browser session, and to our licensing service to check your plan. Your tickets and customer data are never sent to us or to any third party. There are no analytics and no account to create. Settings and ticket state are stored locally in your browser. Checkout is handled by PayPal. SUPPORT support.zdnotify@gmail.com Zendesk Ticket Notifier is an independent product and is not affiliated with or endorsed by Zendesk, Inc.