Yoti Password Manager

www.yoti.com

4.7(

17 ratings

)

ExtensionWorkflow & Planning3,000 users

11 support issues

For additional help, check out the developer's support site.

Frank Grant-Collie

May 24, 2023

Google Chrome Extension

For about a month now the chrome extension is not able to load my logins, I just keep getting a spinning circle and none of my logins appear as they did before...?

Matías Siciliano

May 25, 2023

Hi Frank, thanks for sharing this. Have you been able to contact our Customer Support team already? They should be able to assist you or escalate this our Password Manager devs. You can reach us via the app or emailing us at help@yoti.com. Thanks!

Lisa

Dec 4, 2022

Sharing with my sister

Will it be possible to share one Yoti account with my sister? I'm thinking yes, if I set up the account then approve her device when she visits. Right?

Matías Siciliano

Dec 8, 2022

Hi Lisa, thanks for sharing your question. Unfortunately it is not possible to share a Yoti account. Yoti can only be used by one person on one device. You can find more information in this FAQ here: https://yoti.force.com/yotisupport/s/article/Can-I-have-more-than-one-Yoti . Thanks!

Nate Frost-Ellis

Dec 7, 2021

Import feature

I have installed Yoti and the extension mas part of the Pi Crypto initiative. I see that there were questions regarding importing from existing password managers. Has that feature been finalized and is it possible to import now? Also noticed comments about YPM not giving the user a chance to verify that the user wanted the new password, or in this case erroneous typo, to be the new password. Has this been addressed?

Matías Siciliano

Dec 10, 2021

Hi Nate, thanks for sharing. For the time being it is not possible to import passwords from other services/tools. Regarding the other topic, we haven't had recently any emails from customers about this. If you do face this, could you please email us at help@yoti.com? (You can also email us from within the app). If you do, please send us some screenshots too. Thanks and take care.

keith hutton

Jan 22, 2020

how do I download you Yoti app on my desktop

it will only do it on my mobile

Matías Siciliano

Jan 23, 2020

Hi Keith, thank you for your interest in Yoti.
That is correct, the Yoti app is only available for mobile phones and tablets. But, if what you are looking for is how to download the Browser Extension to use Yoti Password Manager (in conjunction with your Yoti app), this is the link: https://www.yoti.com/passwords/
Is currently available for Chrome and Firefox.
Let us know if you have further questions.
Thanks!

Stephen Townsley

Jul 24, 2019

Import from LastPass / Chromium Edge

I have been using LastPass for a while. You can create a good csv file from LastPass. It would be nice if I could just import it and use Yoti.

In the same vein. I am using this extension in new Chromium Edge from Microsoft. You should make sure it is discoverable in the new Edge.

Matías Siciliano

Aug 2, 2019

Hi Stephen, thank you for your kind feedback. You can also export your YPM log ins by going to Settings > Export saved logins. But, correct me if I'm wrong, you'd like to upload the CSV you already have into YPM, right?
I'll pass your feedback on into the YPM product team. Have a nice day! ^MS

Leith Mokaddem

May 29, 2019

can't download on chrome web store

i have this message when I tried to download extension for chrome

Une erreur s'est produite
Download was not a valid extension or user script

Matías Siciliano

Jun 10, 2019

Hi Leith,

Thank you for your interest in Yoti Password Manager. Could you please send us a screenshot of the error to help@yoti.com?

We would like to see if this is a particular problem or a more general bug.

Thanks!

Martin Golder

Feb 3, 2019

Import

Hello

would it be possible to import already saved passwords, from say, LastPass and import them into Yoti? I already have years worth of saved passwords that would be a nightmare to have to import manually.

Also, I am frequently getting an error after unlocking the extention via the app, the extention is saying there was an error and gives me the option to sign out or go back.

Matías Siciliano

Jun 10, 2019

Hi,

Thank you for getting in touch.

Unfortunately we do not have an import feature. Although, I will pass this feedback on to the Product team.

Are you still facing the same issue when trying to unlock the extension? Please let us know now so that we can assist you.

Best,

A Chrome Web Store user

Jul 24, 2018

scanning

when i try to scan the qr code to connect it is not being recognised

A Chrome Web Store user

Jul 30, 2018

Hi, could we ask you to try that again and if you face the same issue to email us to help@yoti.com ? You should be able to email us from the app at Settings > Send Feedback or from the Yoti Password Manager browser extension.

Thanks,

F Robert Jordan

Jul 24, 2018

deleting password manager

How do I delete YOTI password manager

A Chrome Web Store user

Jul 30, 2018

Hi, Thank you for using Yoti Password Manager. Could you please email help@yoti.com so that we can assist you. You can also check our FAQs for Yoti Password Manager: https://yoti.zendesk.com/hc/en-us/sections/115001553105-Yoti-Password-Manager

Thanks!

A Chrome Web Store user

Jun 18, 2018

z828

take prewvious email; tyup[ed off this phone