xTrac-Practo

Syncs your clinic's Practo Ray appointments, and patient records unless your clinic turns them off, into xTrac AI from Practo.

xTrac-Practo brings your clinic's Practo Ray appointments into xTrac AI, so your xTrac assistant can answer scheduling questions such as "who is booked tomorrow morning?" or "which appointments were cancelled this week?". Appointment messages (optional) If your clinic switches them on in xTrac, xTrac sends your patients a WhatsApp confirmation for each new booking and a reminder the evening before, from your clinic's own WhatsApp number. Patient records Unless your clinic switches them off in xTrac, the extension also brings in the Practo records of patients who have a booking in the last or next 30 days: the clinic's owner and admins can look up a patient's history in xTrac, each doctor's WhatsApp number the clinic sets up gets that doctor's patients' records and a morning brief, and xTrac's AI can answer questions about them. With records switched off it reads appointments only. How it works • Install the extension, then open xTrac → Integrations → Practo Ray and click Connect. That's it. • While Chrome is running and you are signed in to Practo Ray, the extension reads your appointments about every 15 minutes from your own sign-in and sends them to your xTrac workspace. The Practo Ray tab can be closed. When it cannot read Practo Ray quietly, it may open Practo Ray in a small minimized Chrome window and close it when the sync is done. • Every doctor can connect their own Practo account from their own Chrome; xTrac shows the clinic's appointments together. • Moving the extension to a different xTrac workspace always asks you first, in the extension's own window. • If syncing stops (you signed out of Practo Ray, or the connection was removed in xTrac), the extension icon shows a red "!" and its window says why. • It never asks for or stores your Practo password, and it never signs in to Practo on your behalf. What it reads Each appointment's date and time, status and doctor, with the patient's name, mobile number, the clinic's patient reference number and Practo's patient id. Unless your clinic switches patient records off, and only for patients with a booking in the last or next 30 days, it also reads: the patient's details (name, mobile number, patient number, gender, age, date of birth, blood group, medical history, allergies, notes, follow-up date, amount due); their visits (date, doctor and the visit's appointments) with the therapies given (name, date, quantity, price, discount, whether billed, and the therapy's notes); their bills (number, date, total, amount due, each item's name and price) and payments (date, amount, how it was paid); the photos of case sheets attached to their visits, with each file's type, size and date; and Practo's reference numbers for all of these. Photos are made smaller (at most 2048 pixels on the longest side) and the camera's details, such as location, are removed before they leave your browser. It reads a few patients at a time, slowly, while Chrome is running. Nothing else is sent: no email or home addresses, no ID numbers, no family members, no card details, and no typed prescriptions, clinical notes, vitals or lab orders. Where it goes Only to your own xTrac workspace, over a signed connection that is tied to your workspace. Disconnecting Practo Ray in xTrac, or moving the extension to another workspace, stops it syncing there and permanently erases the appointments synced from this browser. Patient records are stored encrypted in your workspace. Your clinic's owner and admins see them in xTrac, bills included. A patient's details, visits and case-sheet photos, and a morning brief of the day's patients, go through WhatsApp (Meta) to the WhatsApp numbers your clinic set up for that patient's doctor or for all doctors, never bills or mobile numbers. xTrac's AI reads records to answer questions about them, and on request reads a case sheet's handwriting with an AI model hosted in India. Every opening of a record is logged (who, which patient, what; never names), and the log is kept for a year. Patient records are permanently erased when your clinic switches patient records off or disconnects Practo Ray, and a patient's record is erased once they have had no booking in the last or next 30 days for a week. If your clinic switches on appointment messages, a patient's first name and mobile number, the doctor, the clinic and the appointment date and time also go to WhatsApp (Meta) to deliver that patient's message. Privacy policy: https://xtrac.app/privacy xTrac-Practo is made by xTrac AI (iEllipse Private Limited). It is not affiliated with, endorsed by or sponsored by Practo.