Worktual Contact Centre

Worktual Contact Centre for Chrome

Transform Your Chrome Browser into a Powerful Business Communications Hub. Worktual Contact Centre for Google Chrome brings together all your customer communication tools in one convenient browser extension. Designed for enterprise users, it enables agents to manage calls, conversations, and customer interactions without switching tabs or platforms. By centralizing communication channels inside Chrome, the extension helps teams respond faster, collaborate more effectively, and deliver a smoother customer experience while improving overall efficiency. Key Features of the Worktual Chrome Extension: - Click-to-call functionality to instantly dial any phone number detected on a Chrome browser tab via Worktual Contact Centre. - Access to contacts directory, complete call history (incoming and outgoing), and chat history. - Support for Omni-Channel conversations (Instagram, Facebook, WhatsApp, Email, and SMS) directly within Chrome. - Smart query handling: when a live agent is unavailable, customer interactions can be seamlessly transferred to another agent or queued for follow-up later. Benefits - Boost Agent Productivity Agents can handle calls, chats, and customer queries directly within the Chrome browser—no need to switch between multiple applications. This streamlined workflow reduces context switching, saving time and improving efficiency. - Seamless Customer Engagement Customers can easily reach agents through multiple channels (WhatsApp, Email, SMS, Facebook, Instagram). Ensures faster response times and consistent support across all touchpoints.