WooCommerce AliExpress Dropshipping Extension

it does feel more like you're renting the plugin rather than purchasing it. Although you technically buy the license, The licensing model seems to have several challenges that could be frustrating for users. Limiting support to only 6 months, especially when frequent plugin updates may cause compatibility issues with server environments (like PHP versions), can lead to disruptions in functionality. Requiring customers to purchase additional support or a new license every 6 months to resolve... Show more

VillaThemeDeveloperSep 27, 2024

The 6-month support period is determined by Envato's Item Support policy, not ours. As well as the cost of renewing support, this is also set by Envato, and we must adhere to their pricing structure. We know it can feel similar to purchasing a new license, but this is a platform-wide rule, not specific to our plugin. Regarding the AliExpress API limitations, we have no control over those technical constraints. For compatibility issues, we are always ready to help, but you need to contact us via Support Forum so to verify your license, since we’re supporting legitimate customers who purchased via official source - Envato. If you're purchasing our plugin via any other source, there's no valid license and unfortunately, we can't help in those cases. We help with domain changes and do not require an active support license to address this. If this happened to you, it might have been a misunderstanding. Please provide details, and we’ll gladly take a closer look.

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I have had to repurchase this plugin YET again today, as well as spend over $300.00 for my tech to only tell me that the plugin has bad issues(bugs) and doesnt update or work.( he has set it up before for my other websites, that I got this plugin for) and not having this much of an issue. I have sent numerous emails and still to this day have not received any response back... Mind you this has been almost a year. I had also tried to recover the license and couldnt because the license was so... Show more

VillaThemeDeveloperSep 23, 2024

I must say we haven't received any support request from you so far. And, I would appreciate if you could just show any details that you even tried to contact except for this very feedback. So that we would just know that we did miss any support request - we don't miss support request or leave any hanging or no answer. And I'm sorry to hear you spent over 300$ for your tech. However, we are the one who knows our plugin and extension the best, so I would recommend contacting our support team first, instead of asking any other team or individuals for advice. The plugin author is always the one to help you if there's anything wrong with their products, and they will tell you if it's not. In any case, our team will give you solution if that's from our plugin, or tell you what to do if it's not. Regards

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I dont really understand this plugin anymore the shipping cost while importing is saying not available and its only the product price showing please fix this am sick and tired of this your plugin

VillaThemeDeveloperSep 16, 2024

Hi, I don't encounter the issue you're describing. Would you mind opening a ticket: https://villatheme.com/supports/forum/plugins/aliexpress-dropshipping-and-fulfillment-for-woocommerce/chrome-extension/ ?

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very helpful

VillaThemeDeveloperSep 8, 2024

Thank you for the feedback.

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I Have an Error while adding Products to my Store Error : "Require ALD - Dropshipping and Fulfillment for AliExpress and WooCommerce plugin version 2.1.0" Note : My ALD Plugin version is 2.1.0

VillaThemeDeveloperSep 5, 2024

Hi. If you received this message while using the latest version of both ALD chrome extension and the plugin (whether you're using free or premium ALD plugin), I would recommend reinstalling the chrome extension. Also, we requires plugin version 2.1.1 in chrome extension if you're using premium plugin. However, with free ALD plugin, you can still import products if you use its latest version. And if the issue persists, would you mind opening a ticket at the correct support forum: https://villatheme.com/supports/forum/plugins/aliexpress-dropshipping-and-fulfillment-for-woocommerce/chrome-extension/ ? Our team will check it for you.

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Hello, I could use it before, but in 2024, I found that it can no longer be used, sometimes good or bad! Sometimes when uploading products, it prompts that there are 8 errors and cannot be uploaded. Sometimes it says there is a problem with the secret key. Sometimes an error is displayed when uploading from the list to the website. The problem is not mentioned. Sometimes it is said that there is a problem with my cpanel firewall. I need to communicate with the hosting center, but to no avail.... Show more

after 2024 become so bad

VillaThemeDeveloperAug 9, 2024

I’m sorry to hear about the trouble you’re experiencing during the import process. Rest assured, the import function is operating normally, and AliExpress products are being successfully added to the import list. Could you please open a ticket on our support forum? Providing detailed information about the issue will help us understand it better and offer an accurate solution. Our forum: https://chromewebstore.google.com/detail/egamhjcccjiflajhhinondgonlldjgba/support

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Works fine

VillaThemeDeveloperJul 31, 2024

Thank you so much for the feedback.

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very bad...20 products and it stops working...

VillaThemeDeveloperJul 29, 2024

HI, Sometimes, such problems can be due to internet connectivity issues or other external factors. We recommend checking your internet connection and trying the process again. Or, you can hit F5 or refresh the page when the importation/synchronization freezes to keep it going. If there's any difficulties while using our plugin, please open a support ticket on our official support channel so we can assist you directly and ensure everything is working smoothly for you: https://villatheme.com/supports/forum/plugins/aliexpress-dropshipping-and-fulfillment-for-woocommerce/chrome-extension/ Posting a support ticket here makes it challenging for us to provide the detailed assistance you need. Best regards.

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such a waste of time and headache. import now button not working and unable to transfer products from import list. Why would anyone then be tempted to buy the premium version especially seeing the complaints thusfar

VillaThemeDeveloperJul 27, 2024

I'm sorry to hear about the trouble you're experiencing during the import process. We can ensure that the import function is operating normally and aliexpress products are being successfully added to the import list. Would you mind opening a ticket on our support forum? Please let us know in detail the problem you are encountering , it will help us better understand the issue and offer an accurate solution. Our forum: https://villatheme.com/supports Thank you for your opperation.

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