Wink Integration

Brings the live call into Wink — caller history, transcription, and product suggestions, while the agent is still on the phone.

Win Integration connects the Wink dashboard to call intake software so agents can see relevant context during live customer calls. The extension detects active call information, such as the caller phone number, and securely shares that context with Wink. This helps agents quickly identify the customer, view relevant information, and provide faster support without manually copying details between systems. This extension is intended for authorized Wink users and currently supports Five9.