WhatsApp Call Recorder — Qualitify

Automatically records WhatsApp Web voice and video calls and saves them to your own computer. Free, and nothing leaves your PC.

A free Chrome extension for recording WhatsApp calls, backed by a complete call quality assurance platform for businesses. WhatsApp has become an essential communication tool for sales teams, customer support departments, forex brokers, and businesses that depend on direct conversations with customers. But when employees use their own WhatsApp accounts to make business calls, managers often have no reliable way to review those conversations, measure call quality, or understand what happens between an initial conversation and a final sale. WhatsApp Call Recorder — Qualitify is a free Chrome extension designed to help users record WhatsApp calls. It introduces a bigger idea: giving businesses a practical way to manage call recordings, review conversations, evaluate employee performance, and improve customer communication. The extension is part of the wider Qualitify ecosystem, which includes dedicated Windows and Android applications connected to one central platform. Start with the Free Chrome Extension The WhatsApp Call Recorder — Qualitify Chrome extension provides a simple starting point for users who want to record WhatsApp calls in their browser. Rather than treating call recording as an isolated feature, Qualitify aims to make recorded conversations useful for understanding communication, improving customer service, and supporting better business decisions. Whether you are exploring call recording for personal reference or looking for a better way to manage business conversations, the free extension introduces you to the Qualitify approach. For businesses that need employee management, centralized recordings, quality assurance, and performance tracking, the complete Qualitify platform provides a more comprehensive solution. What Is Qualitify? Qualitify is a call recording and quality assurance platform built for teams that communicate with customers through WhatsApp and regular phone calls. Many businesses do not operate traditional call centers. Instead, each salesperson or support agent uses an individual WhatsApp account or company phone to contact customers, follow up on leads, answer questions, negotiate deals, and resolve problems. This approach is convenient, but it creates a significant challenge: managers cannot easily hear how their employees communicate with customers. Qualitify helps close that gap by bringing call recording, call reviews, employee evaluations, and team performance monitoring into one unified platform. Our approach is simple: Record: Capture supported calls through dedicated desktop and Android applications. Review: Keep recordings organized in one central platform and let authorized reviewers evaluate conversations. Measure: Score calls against defined quality criteria and track employee performance. Improve: Give agents actionable feedback, establish daily call goals, and measure progress over time. Dedicated Windows App for WhatsApp Call Recording Qualitify offers a dedicated Windows application for teams that make and receive WhatsApp calls on their computers. Employees can continue using their regular WhatsApp workflow while the Qualitify desktop application handles supported call recording and sends recordings to the central platform. The desktop solution is particularly useful for sales teams, customer support agents, forex brokers, and other businesses that conduct customer conversations through WhatsApp Web. With Qualitify, businesses can organize their desktop WhatsApp call recordings, associate calls with the appropriate employee, and make the recordings available for authorized review. Instead of relying on an employee's memory or a summary of what happened, managers can listen to recorded conversations and evaluate the actual interaction. Android App for Recording Phone and App Calls Business communication does not happen exclusively on a computer. Employees frequently switch between their desktops and mobile phones throughout the working day. That is why Qualitify also offers a dedicated Android application designed to record calls made through the phone. Depending on the supported recording method and device configuration, the Android application can capture regular SIM-card phone calls as well as calls through supported communication apps, including WhatsApp, Telegram, and Viber. This allows businesses to bring mobile calling activity into the same quality assurance workflow as their desktop WhatsApp calls. The goal is to give companies a more complete view of customer communication, even when employees use different devices and calling channels. Actual recording behavior can vary by Android version, device, permissions, and the communication application. Businesses should verify recording functionality on their devices before deployment. One Unified Platform for All Your Calls The real value of Qualitify is not simply recording calls. It is bringing recordings from different devices into one organized platform. With the Windows and Android applications connected to Qualitify, authorized managers and quality assurance reviewers can work from a central dashboard rather than searching through separate devices or asking employees to explain individual conversations. The platform helps businesses organize call activity by employee, identify incoming and outgoing calls, access available recordings, review conversations, and track the results of quality evaluations. This unified approach is especially useful for distributed teams where some employees spend most of their time on desktop WhatsApp while others communicate with customers primarily through their phones. Instead of managing separate recording systems, businesses can establish one consistent process for evaluating customer conversations across their team. Call Quality Assurance: Review and Rate Conversations Recording calls is only the first step. To improve customer communication, businesses also need a consistent way to evaluate what happens during those calls. Qualitify allows authorized reviewers to listen to recordings and score conversations against quality criteria defined by the company. For example, a sales team might evaluate: How professionally the employee opens the conversation. Whether the employee understands the customer's needs. How accurately the employee explains a product or service. How effectively the employee handles objections. Whether the employee follows company procedures. How well the employee closes the conversation and agrees on next steps. Businesses can use their own evaluation criteria to reflect their workflows, industries, and customer service standards. Reviewers can leave feedback and notes to explain their scores, helping employees understand what went well and what they should improve. Qualitify also supports a sample-based review process, allowing companies to evaluate a balanced selection of calls instead of requiring managers to listen to every conversation. This makes quality assurance more practical for growing teams and helps managers identify recurring communication problems. Employee Performance Dashboard Every call tells part of a story, but meaningful performance management requires more than simply counting recordings. Qualitify gives employees and managers a structured way to understand individual performance and team activity. Depending on the user's role and permissions, the platform provides access to relevant information such as call activity, evaluation scores, feedback, and progress toward daily targets. Employees can see their own performance and understand how their conversations are being evaluated. Managers can compare results across the team, identify employees who may need additional support, and recognize consistent performance. The goal is to make performance expectations clearer and feedback more useful, rather than leaving employees uncertain about how their work is assessed. Set Daily Call Goals for Every Agent Qualitify also helps managers establish daily call goals for individual employees. A company can define targets based on incoming calls, outgoing calls, or overall call activity, depending on its operational needs. Managers can then monitor progress against those targets and understand how call activity relates to quality evaluation results. For example, a sales manager might want each agent to make a certain number of outgoing calls per working day. A support team might focus more on incoming customer calls. Combining call goals with quality reviews helps businesses look beyond volume alone. An employee might make many calls, but managers also need to understand whether those conversations meet the company's standards. Qualitify brings these measurements together to support more informed coaching and performance management. Built for Sales Teams, Customer Support, and Growing Businesses Qualitify is designed for businesses where important customer conversations happen outside traditional call center systems. This includes: Sales teams: Review how agents handle leads, explain offers, follow up with prospects, and close deals. Customer support teams: Evaluate communication quality, problem-solving, professionalism, and customer handling. Forex brokers: Monitor sales conversations and assess whether agents follow the company's communication standards. Distributed teams: Maintain visibility when employees work from different locations and use individual devices. WhatsApp-based businesses: Introduce a structured quality assurance process without requiring employees to abandon their familiar communication workflow. Whether a team has a handful of agents or a larger operation, Qualitify provides a framework for turning call recordings into measurable improvements. From Recording to Coaching Qualitify connects the different stages of call quality management. First, employees use the appropriate application to record supported calls. Recordings are then uploaded to the central platform, where authorized users can access them. Reviewers evaluate selected conversations against company-defined criteria and provide feedback. Employees can use that feedback to understand their strengths and areas for improvement. Managers can monitor performance over time, establish coaching priorities, and assess whether subsequent reviews show progress. This creates a repeatable process that helps businesses move beyond simply collecting recordings. The objective is to make customer communication more consistent, help employees develop their skills, and give managers a clearer understanding of how their teams interact with customers. Get Started with Qualitify You can start with the free WhatsApp Call Recorder — Qualitify Chrome extension and explore the wider platform when you need more comprehensive team management capabilities. For businesses that want to combine desktop WhatsApp call recording, Android phone call recording, centralized call management, quality reviews, employee performance dashboards, and daily call goals, Qualitify brings these capabilities together in one solution. Explore Qualitify: Website: https://qualitify.net/ How it works: https://qualitify.net/how-it-works Live demo: https://qualitify.net/live-demo WhatsApp call quality assurance: https://qualitify.net/solutions/whatsapp-call-quality Qualitify is built around a straightforward idea: businesses should have a better way to understand the conversations that drive their results. Record the calls. Review the conversations. Measure performance. Help your team improve. Qualitify is an independent product and is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta Platforms. Users and businesses are responsible for informing relevant parties, obtaining any required consent, and complying with applicable call-recording and privacy laws.