Whatfix for Sophos - Support

Whatfix provides in-app guides and walkthroughs to Ease User Onboarding of Service Cloud.

Whatfix is a digital guidance and engagement platform that helps companies deliver modern and easy onboarding, effective training and better support to users through contextual content displayed at the time of need. With Whatfix users get a personalized experience of the software application, starting from onboarding and training to continued engagement. You can use Whatfix across all web-based applications and its available as a simple, easy-to-install browser extension. Personalized User Onboarding- Access personalized and contextual in-app content to make it simple and intuitive for you to use the software application. Walkthroughs guide you, step-by-step for the completion of activities in the system. In-App Help and Guidance- Whatfix eliminates the need for you to approach your support staff for 'how to' queries. Our help content can be personalized based on where you are in the application, to provide you with relevant information whenever you need it. On the Job Learning- Our automatically-generated multi-format content makes for more engaging and effective training compared to traditional training. Videos, pdf, slideshows can be pulled into your LMS with SCORM integration to use as a part of your learning plan.