WAWin · AI Customer Assistant

AI replies, translation and lightweight CRM for WhatsApp Web. Independent tool, not affiliated with WhatsApp or Meta.

WAWin helps you manage customer conversations in WhatsApp Web, with message translation, AI reply drafts and customer information alongside your chats. Translate conversations Translate incoming text and preview outgoing translations before sending. Keep the original message available while you work across languages. Get help with replies Use AI Pilot Assist to draft a reply based on the conversation and your configured persona and knowledge. Review the draft before sending. Managed mode can reply automatically when you explicitly enable it and configure its rules in WAWin Console. Managed replies require Chrome and WhatsApp Web to remain open. Keep customer information close Maintain customer details, notes and shared tags. Filter conversations by tags or reply status, and use follow-up reminders to keep track of the next action. Reuse replies and plan messages Find saved quick replies, personalize them with customer variables and insert them into the message box. Prepare broadcasts for selected recipients or schedule a message for an existing one-to-one chat. Broadcasts and scheduled messages run on your computer and require Chrome and WhatsApp Web to remain open and connected. Choose what to sync Enable chat synchronization for a specific conversation when your workspace permissions and plan allow it. Attachment synchronization has a separate control. Review synchronized conversations in WAWin Console. Getting started Install WAWin, open WhatsApp Web and sign in to WhatsApp. Open the WAWin menu, sign in to your WAWin account and select a workspace. Interface languages: English, Simplified Chinese and Japanese. Account and feature requirements WAWin account and workspace access are required for connected features. Feature availability and AI usage depend on your plan, workspace permissions and service configuration. Broadcast sending, scheduled sending and chat synchronization require an eligible Pro or Team plan. AI-generated text should be reviewed for accuracy. Data handling Translation and AI features send the content needed for the requested operation to WAWin's backend and configured AI service providers. Customer information and saved quick replies are stored in your workspace. Chat history is uploaded when synchronization is enabled; attachments have a separate synchronization setting. Local tasks and caches remain in your Chrome profile. Turning off chat synchronization does not stop data processing needed for other features you use, such as translation or AI replies. WAWin is an independent product and is not affiliated with, endorsed by or sponsored by WhatsApp or Meta.