VoxIntake — Call Intake Notebook

On-device call transcription and intake notes in the 8x8 panel.

VoxIntake is a call-side workspace for agents using 8x8 Contact Center. During a call, agents can capture audio from the active 8x8 browser tab and their microphone, review the conversation transcript, and organize the agent’s questions with the caller’s answers. VoxIntake can then prepare an editable intake summary for the agent to review, correct, and copy into the official intake form. Requirements and data handling • Requires Google Chrome on Windows, an 8x8 Contact Center page, and the separate VoxIntake Local Assist service installed and running on the same computer. The extension alone does not transcribe audio. • The companion service processes speech locally. Call history is kept in the user’s Chrome profile and automatically deleted after 24 hours. • Optional AI notes: if an agent selects ChatGPT, transcript text, speaker labels, timestamps, and source type are sent to OpenAI to prepare Q&A and notes. Call audio is not sent to OpenAI. Each agent connects their own eligible account. Local notes remain available. • Agents control capture and can stop it. They should review and correct transcripts and drafts before using them. VoxIntake does not submit information into the 8x8 CRM or intake form. • Agents can upload a call recording for local processing. Speaker separation may be uncertain when the recording contains both sides of the call.