Virtru Email Protection
33 support issues
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Megs Hinger
Mar 11, 2024
Gmail Errors
Keep receiving gmail errors due to virtru when attempting to send encrypted emails (with attachments)
Errors received from gmail are 001 and 2014.
I have gone over this with my company's IT department several times now. It's not an internet connectivity issue and all my settings have been gone through. I have uninstalled and reinstalled Virtru as well.
Is this a known issue starting in January 2024?
kimberly kelly
Feb 14, 2024
Not showing up on gmail
Suddenly disappeared toggle when trying to email encrypted. Removed and re-downloaded twice without fixing the problem
Rosemarie Cintron
Jan 16, 2024
activate
How do i activaye
Ahitsha Ortiz
Nov 9, 2023
recipient can't decrypt
recipient can't decrypt after following prompts. how to fix?
Ahitsha Ortiz
Nov 9, 2023
recipient states can't decrypt the message.
I sent an email and the recipient stated could not decrypt the message. How to fix?
Daniela Flores
Sep 5, 2023
Using virtru protection
I cannot turn on my virtru protection when sending an email. I am told "you are not authorized to send securely. Please contact your administrator virtru"
Samantha Bagnato
Aug 9, 2023
Unable to Install
When trying to install the extension on Chrome I receive an immediate error. After clicking the "Add Extension" button, a message pops up that reads "An Error Has Occured / USER_CANCELED" with two options of "Reload" or "Close". Do you know why this is happening or how to troubleshoot it?
Lilian Orumana
May 2, 2023
Not receiving the welcome email after installing and adding Virtru to googlechrome as an extension.
Not receiving the welcome email after installing and adding Virtru to googlechrome as an extension.
Don Dumas
Apr 19, 2023
Outlook
I use outlook as my page to access and work on my gmail accounts as it is much more functional If I activate virtu for the gmail accounts will it work in encryption in outlook?
Lydia Radke
Mar 17, 2023
Unable to activate Virtru
I attempted to access Virtru today but received the following message:
Virtru must be activated to enable protection.
I have a business account that includes Virtru. Please advise.