Item logo image for USU SelfHealing Extension

USU SelfHealing Extension

ExtensionWorkflow & Planning
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Overview

Required to use the self-service features on your desktop computer with the application USU Chatbot and USU Knowledge First

Your users expect rapid, reliable support for their IT problems and questions. Skip the phone calls and empower them with IT Self-service for faster resolutions. Enable your users to easily order services, report errors, and get their IT questions answered. Reduce your IT service desks' workload and deflect more tickets by automating your IT Self-Service. Create robust services and combine IT Self-Service with USU IT Service Management and other ITSM or help desk tools. Self-healing helps you to: Automatically display known workarounds from the knowledge base, navigate users to the solution using active documents and decision trees and automatically collect client data to diagnose problems.

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Details

  • Version
    1.0.5
  • Updated
    December 13, 2022
  • Offered by
    USU GmbH
  • Size
    53.98KiB
  • Languages
    English
  • Developer
    USU GmbH
    Spitalhof Möglingen 71696 DE
    Email
    KM-Feedback@usu.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

The developer has disclosed that it will not collect or use your data.

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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