Totango Touchpoint Connect
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Overview

Without leaving Gmail, users can search for accounts, select contacts, and automatically log the email as a touchpoint in Totango

Using Touchpoint Connect increases productivity and improves cross-functional visibility into customer communication by allowing users to: - Expand a drawer UI that has a “log to timeline” checkbox - Search for accounts - Select accounts and associated contact - Add selected accounts and contact information to the emails distribution list - Record a copy of the email in the Totango platform for that account To use Totango Touchpoint Connect, you need a valid Totango account.

3.7 out of 53 ratings

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Nick ElliottOct 16, 2023

Was really hoping for a more automated process of logging emails to Totango, accessing email templates, and tracking logs (opens, clicks, etc.). This plug-in requires you to select the company you wish your email to be logged each time. Using an auto-bcc plug-in to touchpoints@totango.com is working better for my needs. If you need to access your contact list and that's it, this was a nice plug-in for that. I've already removed it and will wait for the next version.

2 out of 2 found this helpful
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Shona FennerOct 16, 2023

I've been waiting over a year for this Gmail + Totango integration... it works like a charm and makes things SO MUCH EASIER. Just started using it and am excited to see Touchpoint Templates available soon.

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Kristin LissonOct 15, 2023

Love working in Totango, and this makes life so much easier to extend my workflow to my inbox!

1 out of 2 found this helpful

Details

  • Version
    1.0.1
  • Updated
    March 25, 2024
  • Offered by
    Totango
  • Size
    1.55MiB
  • Languages
    English (United States)
  • Developer
    Totango Metrics LTD
    Yigal Alon St 94 Tel Aviv-Yafo 6744317 IL
    Email
    liora@totango.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

The developer has disclosed that it will not collect or use your data. To learn more, see the developer’s privacy policy.

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

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