Toku Click2Call

Click any phone number on a web page to dial it instantly through your Toku Agent Portal.

Toku Click2Call: dial any phone number on the web with a single click. Toku Click2Call is the official browser companion for the Toku Agent Portal. It turns every telephone link on a web page into a one-click call, so contact centre agents no longer need to copy, paste or retype phone numbers between their CRM, ticketing tools and the Toku dialler. HOW IT WORKS 1. Sign in to your Toku Agent Portal in a Chrome tab as usual. 2. Open any web page that shows a clickable phone number, such as a customer record, support ticket, order screen or partner back-office tool. 3. Click the phone number. 4. Toku Click2Call brings your Agent Portal tab into focus, enters the number into the dialler and starts the call. There is nothing to configure. If the Agent Portal is not open when you click a number, the extension reminds you to open it. KEY FEATURES - One-click dialling from any website that displays telephone (tel:) links - Automatically finds your open Toku Agent Portal tab and brings it into focus - Fills in the dialler's number field for you, removing manual typing errors - Works with the classic Toku Agent Portal, Toku Omnichannel (Toku 3.0) and the Toku widget embedded in supported partner CRM platforms - Supports Toku's regional and dedicated environments - Lightweight, with no settings to manage and no impact on page performance WHO IT IS FOR Toku Click2Call is built for contact centre agents, sales teams and customer support staff whose organisations use the Toku contact centre platform. A Toku Agent Portal account provided by your organisation is required; the extension does not place calls by itself. PRIVACY AND SECURITY - The extension only reacts to telephone links that you click. It does not read, record or change any other content on the pages you visit. - The clicked phone number is passed directly, inside your browser, to your Toku Agent Portal tab. The extension has no server of its own and does not collect, store or share your browsing data. - Open tab addresses are checked locally only to locate your Agent Portal; they are never saved or transmitted. - All code is included in the extension package. No remote code is loaded. ABOUT TOKU Toku is an enterprise customer experience and cloud communications platform headquartered in Singapore, powering contact centres across Asia Pacific and beyond. Learn more at https://www.toku.co SUPPORT For help with Toku Click2Call, please contact your Toku administrator or the Toku support team through https://www.toku.co