53 support issues
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Tyler Nelson
Dec 18, 2024
Not Tracking Properly Since Chrome Update
I can't say for sure, but I did a Chrome update and tracking hasn't been accurate since. I'm only getting minutes tracked when it should be hours. I don't know what is happening. Before it worked like a charm.
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Laurel Carpenter
Aug 28, 2024
seems to not record data if you're not logged in, and doesn't warn you
I just checked TimeYourWeb for the first time in a couple of months and when I clicked on the icon, it asked me to log in. Once I did, I discovered it hadn't recorded any data for me in at least two weeks. Which makes me think it's not recording data because I wasn't logged in, even though my impression was logging in was just so you could sync data.
If I have to be logged in, you should pop up something on the icon like a red flag or something so I would know there was an issue I need to address.
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alex arnon
Jun 16, 2024
ignore list
The ignore list is not synchronized between browsers and is deleted from time to time
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Charles Herold
Jan 23, 2024
update seems to have lost everything - not the first time!
Hi, this is an ongoing problem but last time I reported it you asked for more details and by the time I realized and answered the question I think it was off your radar. So I'll start fresh.
Yesterday TimeYourWeb wouldn't show me any data - I just got the working icon forever. I knew there was data - when I was on one document I'd worked on it would say 45 minutes on the icon, but I couldn't get to it.
Today, after rebooting my PC I tried again and it still wouldn't work. So I checked to see if Chrome was up-to-date. It wasn't. At that point, Chrome updated itself.
After restarting Chrome, TimeYourWeb gave me results. But even though on the calendar I can pick any date range in the last two months, meaning that presumably TimeYourWeb believes it has data for all those dates, it is only showing me how much time I've spent on sites since Chrome updated! So right now it's showing I've used Chrome a total of an hour and a half in the last two months.
I also see that the sites I added to "ignoring rules" are gone. They were there before the update.
Since I've had the experience previously of TimeYourWeb data being gone and then mysteriously reappearing, I tried restarting Chrome, but it didn't make a difference.
Both the issue of TimeYourWeb being unable to load/display data and of TimeYourWeb losing all its data have happened to me before, and it's very frustrating because I can't rely on the extension, even though when it actually works it's great.
I just created an account for syncing, so I'm hoping that might help me going forward, but all that's synced right now is the last hour and a half so that doesn't help any!
I am using:
Chrome - Version 121.0.6167.86 (Official Build) (64-bit)
TimeYourWeb Time Tracker - 2.0.32
Windows 10
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Charles Herold
Jan 19, 2024
Sync button?
Hi, I just noticed there's a sync button on the extension I'd never noticed before. When I click on it I get a page that says I can view an hourly synchronization here. But there's nothing else there. How do I get this to show me synced data?
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Charles Herold
Oct 24, 2023
Has become erratic and unreliable
Recently I discovered that I had no record of working on a set of documents at a time period when I had done several hours of work on them. Just yesterday I saw the same thing happen, where there was simply no indication that I'd done work I'd done.
I've also had problems with not being able to get a report for certain time periods, especially recent ones. That is, I'll choose a date range and the "working" icon will spin and spin but never load any results. Seems to happen for some time periods and not others.
Is there anything I can do? I've loved this extension since I discovered it but it's not really very useful like this.
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Philip Cools
Sep 12, 2023
Can't see today's date
Hi there,
My time tracker seems to be stuck on September 8th. The calendar dates beyond September 8th are grayed out and I can't click on them. I can see some of the older dates, but everything after September 8 is not accessible, can you look into this please?
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Simon Barnett
Aug 3, 2023
Seems to be tracking time again, but date selector no longer works
Although the extension seems to be tracking time again, it is currently stuck on a certain day and the popup calendar date selector doesn't work. The calendar pops up when clicking on the icon, but clicking on a day or range (two days) doesn't have any effect on the main time tracking window.
Google Chrome Version 115.0.5790.114 (Official Build) (x86_64)
macOS Ventura Version 13.4.1 (c) (22F770820d)
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Lucy Chapman
Jul 7, 2023
Not timing this week
Stopped timing on Monday. Please confirm you are aware of this issue and are fixing it? Thanks
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Leon Lin
Jul 6, 2023
Has not been working
Has not been tracking anything for the past few days
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