Item logo image for timetoreply Optimizer

timetoreply Optimizer

timetoreply.com
5.0(

3 ratings

)
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Overview

The Optimizer empowers your team to perform at their best, day in, day out.

For team members: The Optimizer is your ‘always-on’ co-pilot, helping you perform at your best, day in and day out. It sits sleekly in your inbox and: - Shows you how you’re doing in real-time against the ‘primary metric’ your team manager has chosen. (No more guessing) - Sifts through your inbox, highlighting the next emails you need to attend to, to avoid missing an SLA or reply time goal. (No more time-consuming searching) - Enables you to assign and receive emails to/from other Optimize users on your team. (Get the right team member on it every time) For team managers: The Optimizer is an ‘always-on’ co-pilot for your team members. It sits sleekly in their inboxes and empowers them to deliver the best, most responsive service via email to your customers. With your team using the Optimizer, you can be sure that: - They are always aware of their performance in real-time and can self-optimize where necessary. - Time is not wasted trawling through inboxes, trying to find missed or hanging emails. - The correct or most appropriate team member is responding each time. - SLAs and reply time goals are not breached. As a team manager, you get to see all your team members’ metrics and stats in a live dashboard. You can view everything from a ‘team’ or ‘individual’ perspective. The Optimizer ensures that everything you see in the dashboard is where it needs to be for a high-performance team.

5 out of 53 ratings

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Details

  • Version
    1.1.0
  • Updated
    November 11, 2024
  • Size
    6.75MiB
  • Languages
    English
  • Developer
    timetoreply Ltd
    34A Cote Green Lane Marple Bridge Stockport SK6 5EB GB
    Website
    Email
    support@timetoreply.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

timetoreply Optimizer has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

timetoreply Optimizer handles the following:

Personally identifiable information
Personal communications

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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