TicketIQ - Similar Ticket Suggestions

ExtensionDeveloper Tools20 users

Overview

Shows similar past ticket suggestions on Freshservice ticket pages

TicketIQ is an AI-powered IT helpdesk assistant that automatically searches past closed support tickets on Freshservice and displays relevant fix suggestions directly on the ticket page. When an IT agent opens a ticket, TicketIQ silently searches thousands of historical tickets in the background, identifies similar past issues, and presents actionable resolution steps — all without leaving the current page. Features: - Auto-detects the ticket subject and searches instantly in the background - AI-powered keyword extraction for precise matching - Shows numbered fix steps based on real past resolutions - Displays up to 10 reference tickets with clickable links - Works on icertishelpdesk.freshservice.com and itsupport.icertis.com - Collapsed by default — expands only when clicked - Badge shows search status (searching / found / not found)

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Details

Version
1.0
Updated
June 6, 2026
Flag concern
Offered by
ashishmangtani1994
Size
10.43KiB
Languages
English (United States)
Developer
Email
ashishmangtani1994@gmail.com
Non-trader
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