Ticket Scout

Detect, preview and correlate tickets outside of your PSA across any website.

### Overview Ticket Scout is a powerful browser extension that enhances your PSA platform experience with intelligent ticket detection, instant previews, and contextual information across any website you visit. Whether you're reading emails, browsing documentation, or reviewing wikis, Ticket Scout automatically detects PSA ticket references and provides instant access to ticket details without switching tabs. ### Key Features Automatic Ticket Detection - Scans any web page for PSA ticket IDs using customizable regex patterns - Example formats: #12345, T12345, Ticket 12345, and more - Default domain detection patterns pre-configured to get you started - connectwise.com, myconnectwise.net - huntress.io - teams.microsoft.com - outlook.com - Works on email clients, documentation sites, wikis, project management tools - Highlights detected ticket IDs for easy identification - Fully customizable patterns and exclusions Instant Hover Previews - Hover over any ticket ID to see key details instantly - Customizable tooltip fields organized by category - Comes with sensible defaults showing essential ticket information - Fully customizable to display only what you need - No need to open your PSA platform for quick lookups Chrome Side Panel Integration - Click any ticket ID to open detailed view in native Chrome side panel - View comprehensive ticket information with expandable sections - See related tickets for the same company (open and recently closed) - Recently viewed tickets with quick access - Quick actions: View in PSA, Copy Link Fully Customizable Highlighting - Control text color, size, font, weight, style, decoration - Optional background and border with full customization - Adjust spacing (padding and margin) - Live preview as you customize - Changes apply instantly without page refresh Smart Performance - Intelligent caching with configurable duration (1-60 minutes, default 5) - Automatic cleanup of inactive cache entries - Optimized for companies with 800+ tickets - Hierarchical cache viewer with company grouping - Fast ticket lookups for frequently accessed tickets - Minimal performance impact on page load Privacy & Security - All API credentials stored locally in browser secure storage - Direct API calls to your PSA server (no third-party servers) - No data collection or analytics - No external tracking - Fully compliant with Chrome Web Store privacy policies ### Supported PSA Platforms Currently Supported: - ConnectWise PSA (full support) Coming Soon: - Autotask PSA (planned) - HaloPSA (planned) ### Setup Instructions 1. Install the extension 2. Click the extension icon and select "Configure Extension" 3. Enter your PSA platform API credentials: - For ConnectWise: Company ID, API URL, Public Key, Private Key, Client ID 4. Click "Test Connection" to verify credentials 5. Click "Save Settings" 6. Visit supported websites and ticket IDs will be automatically detected Default Detection Patterns (Domain-Specific): - ConnectWise platform sites (*.connectwise.com, *.myconnectwise.net) - Huntress platform (*.huntress.io) - Microsoft Teams (teams.microsoft.com) - Outlook email (outlook.office.com, outlook.live.com) To detect tickets on other websites, add custom patterns in the Detection Patterns tab. Note: API credentials are securely stored in your browser and never transmitted to third parties. ### Configuration Options Connection Tab: - Select PSA platform (ConnectWise PSA currently supported) - Configure API credentials (Company ID, API URL, Public/Private Keys, Client ID) - Test connection to verify credentials - View connection status indicator Detection Patterns Tab: - Enable/disable individual detection patterns - Add custom patterns with visual component builder or raw regex - Configure domain-specific detection rules - Set pattern priority/order - Import/export pattern configurations as JSON - Live pattern testing with example validation - Comes with 4 pre-configured patterns for popular platforms View Settings Tab: - Select which fields appear in hover previews and side panel - Configure recently viewed storage/display limits (1-100 / 1-20) - Set related tickets pagination (1-20 per page) - Configure recently closed ticket window (1-90 days) - Adjust cache duration (1-60 minutes) and inactivity timeout Formatting Tab: - Text color, size, font family, weight, style, decoration, transform - Background enable/disable with color picker - Border enable/disable with color, width, style, and radius - Padding and margin spacing controls - Live preview of all formatting changes Exclusions Tab: - Domain exclusions (disable extension on specific websites) - Support for wildcards, subdomains, localhost, and IP addresses - Add/remove individual domains or clear all exclusions Cache Management Tab: - View cache statistics (entry count and size in KB) - Browse cached entries with hierarchical company grouping - Expandable details for each cached ticket - Refresh cache view to see current data - Clear all cached data with one click ### Use Cases For MSP Technicians: - Reference ticket IDs in email threads without switching tabs - Quick lookups while reading documentation - See related tickets for context when troubleshooting For Project Managers: - Track ticket progress across multiple tools - Quick status checks from project management boards - Review ticket history without leaving current workflow For Support Teams: - Fast ticket lookups while reviewing chat transcripts - Context-aware ticket information in knowledge bases - Streamlined workflow for multi-tab operations ### Requirements - Chrome 88+ or Microsoft Edge 88+ - PSA platform API credentials (ConnectWise PSA currently supported) - Internet connection for API calls to your PSA platform ### Support & Feedback - Support: Contact via Chrome Web Store support section - Feature Requests: Submit via Chrome Web Store support - Bug Reports: Use Chrome Web Store support ### Privacy Ticket Scout does not collect, transmit, or store any user data externally. All API credentials and preferences are stored locally in your browser's secure storage. API calls are made directly from your browser to your PSA platform—no intermediary servers or third-party services are involved. For detailed privacy information, see our Privacy Policy in the extension documentation.