Thumbtack PreCog

Salesforce case investigation assistant — extracts HTML and screenshots from case list views and uploads to backend for processing.

Thumbtack PreCog is an AI-powered Salesforce case investigation assistant built for support and engineering teams. It works directly inside Salesforce Lightning as a Chrome side panel, helping you investigate incidents faster and more thoroughly. Key features: • Investigate incidents — Automatically extract case data, attached files, screenshots, and admin details from Salesforce incidents with a single click. Investigate one, selected, or all incidents in a list view. • AI-generated summaries — Get concise, AI-generated summaries of each incident based on extracted case data, feed activity, and attachments. • Recommended next steps — Receive actionable next-step recommendations so you know exactly what to do after reviewing an incident. • Email drafts — Automatically generate professional email drafts based on the investigation findings, ready to send or customize. • Smart file renaming — AI-powered file renaming organizes downloaded attachments with clear, descriptive names. • Local file export — Save all extracted data, screenshots, and reports to a local output folder for offline access and record-keeping. • Secure Google sign-in — Access is restricted to authorized users via Google OAuth authentication. Thumbtack PreCog is designed for internal use by Thumbtack support and engineering teams to accelerate Salesforce case investigations and reduce manual effort.