Threado AI’s Agent Assist
Item logo image for Threado AI’s Agent Assist

Threado AI’s Agent Assist

threado.com
5.0(

5 ratings

)
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Overview

Threado AI’s agent assist - AI-generated responses, Summarize tickets, Refine customer replies

Description/ Overview: Threado AI is the AI-powered support assistant that you can train on your knowledge base, past resolutions, workspace and community conversations. However to access the AI answers you need to login into Threado app. To make it easy for agents working on Zendesk and Freshdesk to access ThreadoAI features, we have built the chrome extension. Now chrome extension can be used with your favourite Ticketing system. Once installed you can generate AI responses, summarise tickets and refine customer replies, right from your Ticketing system. Key Features: 👉 Seamless Training: Train your bot in Threado app and access answers from the Chrome Extension. 👉 AI-generated responses: Once trained, support agents can input questions and receive auto-generated customer replies, complete with source references, via the Chrome extension. This enables them to respond to customers swiftly. 👉 Refinement of customer replies: Support agents can refine their draft replies by rephrasing, expanding, shortening and auto-improving them in seconds, leading to an enhanced customer experience. 👉 Summarise tickets: Summarise every ticket concisely and add as private note 👉 Works across top helpdesks tools: Zendesk, Freshdesk, Intercom, Salesforce and many more! Install the Extension to access the power of ThreadoAI in your browser. Know more 👉 https://www.threado.com/

5 out of 55 ratings

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Review's profile picture

Gokul NambiMar 1, 2024

Love Threado AI!

1 person found this review to be helpful

Details

  • Version
    2.8.0
  • Updated
    June 20, 2024
  • Size
    3.7MiB
  • Languages
    English (United States)
  • Developer
    Website
    Email
    abhishek@threado.com
  • Non-trader
    This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

Threado AI’s Agent Assist has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Threado AI’s Agent Assist handles the following:

User activity

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

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