The Chat Quotient — CRM for WA

A CRM built for WA — turn chats into a visual sales pipeline, track leads, and schedule follow-ups.

The Chat Quotient (The CQ) is a complete business tool for small businesses. It adds a CRM, AI Agents, and productivity tools directly inside WA Web. Manage leads, schedule messages, automate replies, and track your sales pipeline, without leaving your conversations. ✅ Campaign — WA Marketing Tool to connect with customers by sending bulk messages. ✅ AI Sales Agent — Qualifies leads and books meetings while you're busy in conversation with other customers. ✅ Lead & Contact Records — Name, email, tags, and private notes per chat ✅ Sales Pipeline (Kanban Board) — Visualize and track every deal's status at a glance ✅ Import & Export — Import contacts in CSV or Excel formats and export your data anytime ✅ Bulk Deal Creation — Ask AI to create deals in the CRM based on selected chats ✅ Scheduled Messages — Write now, send at the right time ✅ Quick Replies — Send frequently used messages with one click ✅ Follow-Up Reminders — Set a date, see it in Tasks, never miss a followup. ✅ Auto Translation — Incoming messages translated to your language instantly, your messages are translated in customer's language automatically while sending ✅ AI Support Agent — Answers common questions automatically ✅ AI Reply Suggestions — On Demand AI-generated replies in your tone ✅ Chat Summaries — Summarise long chats in one click ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ CAMPAIGNS Reach every customer and send personalized message, picture, video and document at scale. - Send messages to group members one by one - Send bulk WA messages from Excel - Customizable sending interval, set daily limits - Watch sending progress in realtime, pause and resume at any time. - Turn on AI Agent to answer when customers reply. AI Agent qualifies leads for you. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ SALES PIPELINE (KANBAN BOARD) Track where every deal stands with a visual pipeline inside WA Web. Move conversations between stages - New Lead, Proposal Sent, Closed - and see your entire deal pipeline at a glance. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ LEAD & CONTACT RECORDS Open any chat to see a lead profile alongside it - name, email, tags, and private notes only you can see. Build a customer record as you talk rather than reconstructing it later. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ IMPORT & EXPORT Import existing contacts to start working them immediately. Export your leads, contacts, and activity history at any time: for reporting, backups, or moving to another tool. No lock-in. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ BULK DEAL CREATION Select multiple chats from your inbox and let AI scan them, identify buying intent, and create deals in your pipeline automatically. Useful when you have a busy inbox and want to onboard leads quickly. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ QUICK REPLIES Save your most-used messages — pricing, address, opening hours, a thank-you note — and send them with a single click. Reduces repetitive typing and keeps your tone consistent. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ FOLLOW-UP REMINDERS Set a follow-up date on any conversation. It appears in a Tasks view on that date so you don't lose track of deals or callbacks you agreed to. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ AUTO TRANSLATION Read every incoming message in your language, automatically. The extension detects the language of each message and translates it on the spot — so you can follow conversations with international contacts without switching to a translation tool. It also translates your messages back to the customer's language so that you don't have to switch tabs. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ AI FEATURES ▸ AI Sales Agent — greets new leads, asks qualifying questions, and books meetings when you're unavailable. ▸ AI Support Agent — answers common questions and handles repetitive support requests. ▸ AI Reply Suggestions — drafts a reply in your tone when you're unsure how to respond to a message. ▸ Chat Summaries — summarises a long thread in one click before a call or follow-up. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ SCHEDULED MESSAGES Write a message now and set it to send later — a morning reminder, a follow-up next week, a price quote at a specific time. The message goes out on schedule without you needing to be online. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ COMPATIBILITY Works with WA Web - WA Business and WA personal as well. Available in 15 languages: English, Español, Français, Deutsch, हिन्दी, Português, العربية, 中文, 日本語, Русский, Italiano, 한국어, Türkçe, Nederlands, Polski. Setup takes about half a minute only. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WHO USES IT ✓ Clinics & Dentists — Track patient enquiries, and appointment requests, reply instantly even when you're with another patient. Send reminders so fewer appointments are missed. ✓ Tax Consultants & CAs — Track client enquiries, elaborate plans, suggest ITR filing, GST and TDS services, follow up before the lead goes elsewhere. ✓ D2C Brands — Track customer enquiries, orders and replies instantly even when you're busy in conversation with other customers. ✓ Sales teams — Qualify high-volume leads and keep the pipeline moving. ✓ Customer support — Handle repetitive FAQs with the AI Support Agent. ✓ Consultants & coaches — Manage onboarding, proposals, and negotiations in one place. ✓ Real estate — Track buyers, property enquiries and follow ups. ✓ Also used by Insurance agents, Automotive dealers, Marketing agencies, Retailers, Education consultants, and Financial services. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ DATA & PRIVACY Everything stays on your device. Your chat data is only used for inferencing purpose for the features mentioned above and is never stored or sold. Read our Privacy Policy. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Free to install. No credit card required. WhatsApp is a trademark of WhatsApp Inc. This Chrome extension is an independent product developed by The Chat Quotient and has no official relationship with WhatsApp or Meta.