Tenfold - Chrome Web Store
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Tenfold

dashboard.tenfold.com
4.2(

44 ratings

)
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Overview

Have Better Customer Conversations

Tenfold integrates enterprise CRMs and phone systems enabling contact center agents to better serve their customers via a robust agent UI. The Tenfold Chrome Extension is the agent facing portion of the Tenfold solution. The Tenfold Chrome Extension interacts with Tenfold Cloud and Google Firebase to provide functionality to it's end users including: - Identify callers via the Tenfold UI by leveraging the contact center CRM as the system of record. Tenfold searches the CRM automatically using the phone number of the caller and presents the results to the agent. - Capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is available in Tenfold's dashboard and the CRM so that agents and supervisors can view analytics. - Create and update cases or opportunities the contact center has associated with the caller. - Click to dial phone numbers within the CRM and on any website in the Chrome browser using the build in phone number parser in the Tenfold UI. Additionally, the Tenfold Local Presence feature enables agents to initiate outbound dials to their existing customers using localized pre-registered numbers across different area codes. - Leave pre-recorded voicemails when calling existing customers. This enables contact centers to offer a higher quality and consistent experience while saving the agent time on each call. - Launch online meetings with a single click from the Tenfold UI. Tenfold is designed to integrate seamlessly with most enterprise CRMs and phone systems via out of the box API’s.

4.2 out of 544 ratings

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Renee RichveisMay 14, 2018

We have nothing but problems with the system at our company... There is always a bug to try and work through to fix. Would allocate more time to discuss with the company, but the issue has been prominent for the last few years of using it. We talk to many people and nothing is ever truly fixed. That said, I just keep uninstalling and installing to deal with the issues.

1 out of 2 found this helpful
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Joel SimmonsMay 10, 2018

It's buggy and it sometimes won't integrate properly with my soft phone.

2 out of 3 found this helpful
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Irina SvetlowaMar 17, 2017

Hi, I am interested in acquiring your extension "Tenfold". Please contact me at: isvetlowa@gmail.com

1 person found this review to be unhelpful

Details

  • Version
    2020.3.20
  • Updated
    March 7, 2020
  • Size
    18.46MiB
  • Languages
    9 languages
  • Developer
    LivePerson
    530 7th Ave floor m1 New York, NY 10018 US
    Website
    Email
    chrome-extension-releases-LP@liveperson.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

The developer has not provided any information about the collection or usage of your data. To learn more, see the developer’s privacy policy.

Support

For help with questions, suggestions, or problems, visit the developer's support site

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