Tenfold Chrome Extension
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Overview

Tenfold Chrome Extension

Tenfold integrates enterprise CRMs and phone systems enabling contact center agents to better serve their customers via a robust agent UI. The Tenfold Chrome Extension is the agent facing portion of the Tenfold solution. The Tenfold Chrome Extension interacts with Tenfold Cloud and Google Firebase to provide functionality to it's end users including: - Identify callers via the Tenfold UI by leveraging the contact center CRM as the system of record. Tenfold searches the CRM automatically using the phone number of the caller and presents the results to the agent. - Capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is available in Tenfold's dashboard and the CRM so that agents and supervisors can view analytics. - Create and update cases or opportunities the contact center has associated with the caller. - Click to dial phone numbers within the CRM and on any website in the Chrome browser using the build in phone number parser in the Tenfold UI. Additionally, the Tenfold Local Presence feature enables agents to initiate outbound dials to their existing customers using localized pre-registered numbers across different area codes. - Launch online meetings with a single click from the Tenfold UI. Tenfold is designed to integrate seamlessly with most enterprise CRMs and phone systems via out of the box API’s.

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Details

  • Version
    5.25.0
  • Updated
    March 7, 2024
  • Offered by
    Tenfold
  • Size
    4.98MiB
  • Languages
    English (United States)
  • Developer
    LivePerson
    530 7th Ave floor m1 New York, NY 10018 US
    Email
    chrome-extension-releases-LP@liveperson.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

The developer has disclosed that it will not collect or use your data. To learn more, see the developer’s privacy policy.

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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