TDXpert

TeamDynamix agent tools — ticket shortcuts, cleaner layouts, and #alert alerts in TDWork.

**Not affiliated with TeamDynamix.** TDXpert is a toolkit for agents who work tickets in TeamDynamix's TDWorkMangement. It removes the extra clicks from everyday ticket work: act on tickets straight from your dashboard reports, get alerted the moment a new ticket arrives, and move around TDX by keyboard. Every feature can be turned on or off in Settings. Features Alerts • Ticket alerts: tag a report with #alert to play a sound when a new ticket arrives. • Alert sound: pick the sound, volume and your own tags. Mute any report with one click. • Alert notice: a short on-screen message naming the report. • Row highlight: briefly highlight the new ticket's row in a color you choose. • Background refresh: reports keep refreshing while the tab is hidden. • Notify requestor: the requestor is selected automatically when you update a ticket. Dashboards and reports • Quick actions: take, untake, comment, update, reassign or add time from any report row. • Inline editing: change Status, Priority or Title right in the report. • Collapse long cells: long cells are capped, with a More… button to expand them. Navigation • Escape to close: closes the top pop-up or side panel. • Focus new windows: new panels and pop-ups are ready for the keyboard right away. • Ticket hotkeys: edit, update, comment, assign, take, flag and more from the keyboard. • Tab hotkeys: switch, jump to and close TDWork tabs like browser tabs. • Ctrl/Cmd+Enter to save: comments, Edit and Update windows. • Assign focus: the cursor starts in the responsibility field. Ticket pages • Focus Action Menu: dim the Actions menu items you rarely use. • Compact details: tuck away less-used detail fields. • Hide empty attachments: the attachments panel collapses when there are none. • Copy requestor email: copy the address with one click. • Show contacts: list extra contacts below the requestor. • System feed filter: hide automated feed entries. • Show description: see the ticket description while you write an update. • Return after save: go back to the ticket after saving an edit. • Require time to close: tickets can't be resolved or closed until time is logged. • Hide Unassign and Forward: remove them from the Actions menu. • CAB Form: adds a CAB Form link under Change in the New menu. Your settings are stored in your browser. TDXpert doesn't send your data anywhere.