Support Coach

Speaks up before a risky support reply goes out — flags blame, cold tone and dead ends, and offers a ready-to-send rewrite.

Your help desk's AI rewrites replies when agents ask. Support Coach speaks up when they don't. The reply that escalates a ticket is almost never one an agent thought to double-check. They're confident, they're busy, and they send it. Support Coach watches the draft as they type and flags the risk before the customer reads it — then offers a complete, ready-to-send rewrite. What it catches • Blame and defensiveness ("that's your mistake") • Missing ownership — a reply that leaves the customer to figure it out • Dead ends — a "no" with no next step • Dismissive or cold phrasing on a thread that's already tense How it works • Pre-send review — one click scores the draft across eight dimensions and offers a rewrite in your company's voice • Coaching card — after a short pause, an AI-suggested reply appears alongside the draft • Instant hints — lightweight checks as the agent types, with no AI and no delay • Weekly manager summary — what your team is being coached on, in your inbox Built for our own team first We built Support Coach for our own support team, where our 13 agents use it every day. Privacy The customer's messages never leave the browser. The agent's draft is sent securely for coaching and is never stored. Details for your IT team: supportcoach.io/security Works with Zoho SalesIQ, Zendesk and Intercom. Pricing $15 per agent per month. 14-day free trial, no credit card, at https://www.supportcoach.io/extension