Sugar Connect
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Overview

Effortlessly manage customer relationships and follow-up activities with Sugar in Gmail.

Sugar Connect brings your most important customer experience activities into Gmail. Keep your CRM, email, and calendar tools up-to-date without having to ever manually enter data. With Sugar Connect, customer and prospect details automatically sync to Gmail. Connect pulls relevant data to the surface as you interact with prospects and customers in real time. It's the easiest way to provide the types of truly personalized experiences that create and retain customers for life. 360-degree Customer View • Access Sugar information from a sidebar when reading or composing an email • Create, update and delete records and fields in Sugar Sell and Serve • Attach emails to Opportunities, Contacts, or Accounts • See all customer emails in the sidebar • Access and use CRM email templates • Visualize history of your team's communication with prospects and customers Automate Data Entry and Boost CRM Adoption • Archive all inbound and outbound emails • Specify exactly which Opportunity, Contact, or Account you'd like the email to be archived to • Sync and access shared calendars so you don't need to maintain events in multiple calendars • Relate events to attendees' records in Sugar Meeting Scheduling Assistant • Easily schedule meetings with your customers, without the back-and-forth Email Prospecting and Engagement • Prospect effectively with email by leveraging campaign templates from CRM • Track outbound emails, open and click through rates Note: For list of all platforms supported please refer to this link https://support.sugarcrm.com/Resources/Supported_Platforms/Plug-ins_Supported_Platforms/ Sugar Connect Subscription Sugar Connect add in is available only for SugarCRM customers who have a valid subscription to any of the following products: • Sugar Professional • Sugar Enterprise • Sugar Ultimate • Sugar Sell • Sugar Serve For more details on obtaining the SugarCRM solution, please refer to this link https://www.sugarcrm.com/pricing/ In addition to the subscription charges for the Sugar products listed above, there is an additional subscription charge for Sugar Connect. Refer to https://www.sugarcrm.com/solutions/connect-email-integration/ for more information or contact your account representative or partner for pricing information about Sugar Connect.

3 out of 58 ratings

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James BanburyJan 14, 2021

It's really great to have this in my Gmail. The scheduled email function works great, and syncronising my calendar activities works perfectly. Please add to the roadmap: 'Auto Archieve all outbound' + 'the ability to adjust which custom modules and fields are shown in the panel'.

1 person found this review to be helpful
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Justine Mae PaglicawanNov 16, 2020

Too many bugs. Keeps on automatically saving emails to SugarCRM. Collabspot is way better.

1 person found this review to be unhelpful
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Ted FallJul 13, 2020

This would be a great app if it was stable and stayed connected. I'm constantly having to remove and reload this. It was supposed to be a time saver and has turned out to be a time waster.

Details

  • Version
    1.46.0.82
  • Updated
    June 24, 2024
  • Features
    Offers in-app purchases
  • Offered by
    SugarCRM
  • Size
    2.93MiB
  • Languages
    English (United States)
  • Developer
    SugarCRM
    10050 N Wolfe Road SW2-130 Cupertino, CA 95014 US
    Email
    support@sugarcrm.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

Sugar Connect has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Sugar Connect handles the following:

Personally identifiable information
Authentication information
Personal communications

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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