297 support issues
- All
- Questions
- Suggestions
- Problems
Erhan Aky
Jul 1, 2024
Does not work on streamz
nothing happens when i click the video on the extension when using streamz.
Fish
Apr 22, 2024
Disney+
No video found on this page!
To add subtitles, please go to a website containing a video and try again.
lili “Lilou”
Apr 3, 2024
difficulté sous-titre
Bonjour, j'ai téléchargé substitual, une extension sur chrome pour lire vidéos turques sur youtube. C'est un parlé en arabe. Je n'arrive pas à obtenir le sous-titre en traduction française alors que c'est bien coché. Pouvez-vous me dire comment y arriver, svp. Merci.
Romain Varnier
Feb 28, 2024
impossible to uninstall the extension
Hello i don't need it anymore but i can't manage to delete it from chrome
Could you help me?
Thanks
Anastasia
Feb 24, 2024
Dual subtitles suggestion
This extension is life-saving. But please, allow to add dual subtitles! It would help people to learn languages more effectively.
Chi Bottaccini
Dec 22, 2023
not working on START streaming
Hello, I use start.ru streaming service for streaming current Russian content. It natively shows Russian subtitles and I can use Chrome's built in translator to switch those subtitles to English, but I'd like both at once.
With Substital it says it detects the video and I click on it and nothing happens. Can you help by supporting this site better?
Avi Volah
Oct 22, 2023
problem downloading subs
in the last 4 days or so, im getting this message: "Could not download the subtitle Please try again in a short time." over and over.
Maio Parlato
May 28, 2023
The subtitles slow down while playing??
I've googled this thing and I haven't found any confirm so I'm wondering if I am imagining things. anyway it seems like with perfectly fine subtitles they start in sync but while playing they somehow keep getting slower and out of sync. I've paused the video for a moment or two clicked here and there and the subtitles were back at the right place. not sure what is going on...
wilkosz véronique
Apr 27, 2023
Installation sur téléphone Android
Bonjour je n'arrive pas du tout à installer l'extension sur mon téléphone. Je l'ia mise sur mon pc mais impossible de la mettre sur téléphone comment faire merci
Veronica Karen
Apr 25, 2023
Denies ability to change watch speed or change settings
This is an issue. When the Substital application connects to your video, it takes over the whole thing and you can't change the playback speed. This is a massive inconvenience, in comparison to +sub and suberflix.