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Student Success — Case Companion

ExtensionWorkflow & Planning
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Overview

Shows the Student Success AI case analysis and draft reply on Upskilled Salesforce cases, with one-click reply and feedback.

Upskilled-internal tool for Student Success agents. On Salesforce cases that have been analysed by the Student Success portal, the extension shows a small panel with the AI's case summary, suggested actions, and an editable draft reply. One click opens Salesforce's own email reply (Lightning or Classic) pre-filled with the draft, always above the quoted thread. A 👍/👎 rating flows back into the portal's feedback queue so analysis quality is tracked where the team already reviews it. Requires an Upskilled staff session on one.upskilled.edu.au — the extension is inert for anyone else and collects nothing. Works only on Upskilled's own Salesforce org domains.

Details

  • Version
    0.2.8
  • Updated
    August 14, 2026
  • Offered by
    yevgeniy.palomino
  • Size
    38.38KiB
  • Languages
    English
  • Developer
    Email
    yevgeniy.palomino@upskilled.edu.au
  • Non-trader
    This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

Manage extensions and learn how they're being used in your organization
The developer has disclosed that it will not collect or use your data. To learn more, see the developer’s privacy policy.

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes
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