195 support issues
- All
- Questions
- Suggestions
- Problems
Brittni Harris
Jul 25, 2024
Video is unplayable
I keep getting this error when I try to play the videos back after saving them. Every video player and every file format I have tried give me the same message or one that says 'file is corrupt'.
Kristie Crane
Dec 13, 2023
data privacy policy
Can I please get a copy of your data privacy policy so that I can use this in my classroom
Lena Dahlin
May 17, 2023
corrupt files
Saved files cant play in video, they are corrupt , and cant convert to a program that works.
Brandon Atkins
Sep 12, 2022
Can't view webm file
Created a webm file and now it can't be opened in any browser. Can't load a saved file into the application either. Does anyone still support this?
Amy Dippel
Sep 11, 2022
file won't play
Hi,
I have a file from the stop motion animator that shows 16MB data but won't play and won't load back into the animator. What can I do?
Tolulope Ayodele
Jul 11, 2022
I cannot open the saved files using the load feature or trying to open the file outside of the app. My son really enjoys the app. Any chance the save and load feature can be fixed?
I cannot open the saved files using the load feature or trying to open the file outside of the app. My son really enjoys the app. Any chance the save and load feature can be fixed?
Ce Chan
Apr 7, 2022
.webm are corrupted
Hello I am using this with my students and the ,webm files are corrupted. I am not able to open the file on any platform or device I have access to. Please help.
Kanitra Perrault
Mar 28, 2022
please help
my student have been using this app to create their stopmotion projects.They saved their work and haven't been able to play them back. This app was working about two weeks ago . now its not .PLEASE help
Oliver Jones
Mar 28, 2022
Your webm files are corrupt.
The .webm files downloaded from your otherwise nice app are corrupt.
Mkvtoolnix says your .webm files are well formed.
Handbrake says that every frame (every SimpleBlock in every Cluster, in matroska parlance) has "vp8 invalid sync code 027f00" . That looks to me like you somehow corrupt the MediaRecorder video data stream before storing it.
Rebekah S
Mar 9, 2022
Cannot play videos back
I have was using this and it worked just fine. Then the app stopped being able to play the videos back.. please help