Support: Stop Motion Animator

198 support issues

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Kristie Crane

Dec 13, 2023

data privacy policy

Can I please get a copy of your data privacy policy so that I can use this in my classroom

Lena Dahlin

May 17, 2023

corrupt files

Saved files cant play in video, they are corrupt , and cant convert to a program that works.

Brandon Atkins

Sep 12, 2022

Can't view webm file

Created a webm file and now it can't be opened in any browser. Can't load a saved file into the application either. Does anyone still support this?

Amy Dippel

Sep 11, 2022

file won't play

Hi,
I have a file from the stop motion animator that shows 16MB data but won't play and won't load back into the animator. What can I do?

Tolulope Ayodele

Jul 11, 2022

I cannot open the saved files using the load feature or trying to open the file outside of the app. My son really enjoys the app. Any chance the save and load feature can be fixed?

I cannot open the saved files using the load feature or trying to open the file outside of the app. My son really enjoys the app. Any chance the save and load feature can be fixed?

Ce Chan

Apr 7, 2022

.webm are corrupted

Hello I am using this with my students and the ,webm files are corrupted. I am not able to open the file on any platform or device I have access to. Please help.

Kanitra Perrault

Mar 28, 2022

please help

my student have been using this app to create their stopmotion projects.They saved their work and haven't been able to play them back. This app was working about two weeks ago . now its not .PLEASE help

Oliver Jones

Mar 28, 2022

Your webm files are corrupt.

The .webm files downloaded from your otherwise nice app are corrupt.

Mkvtoolnix says your .webm files are well formed.

Handbrake says that every frame (every SimpleBlock in every Cluster, in matroska parlance) has "vp8 invalid sync code 027f00" . That looks to me like you somehow corrupt the MediaRecorder video data stream before storing it.

Rebekah S

Mar 9, 2022

Cannot play videos back

I have was using this and it worked just fine. Then the app stopped being able to play the videos back.. please help

Eric Forseter

Jan 17, 2022

Saved video not loading

Hi
I have been making a film with your app. I've been saving it and then loading it again to continue. This worked for the last few days. Now the app will not let me load a saved version. I tried to create a new one, save it, then reload it and that will not load either. I am thinking there is some error from the loading process. Can you please help me out? Thank you,
Eric

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