Southwest Airlines Rapid Rewards Shopping®

Great service and convenient location. Highly recommended.

I installed the rapid rewards shopping button but can't find it to use it.

Customer CareDeveloperNov 7, 2024

Dear Paul, We appreciate you reaching out to share your experience. If you look at the top right corner of your Chrome browser, you should see a jigsaw puzzle like shape. If you click on it, you should see all your downloaded extensions with a thumb pin next to each. If you click on that pin, it should be pinned to your browser. If you are still having trouble, please reach out to our Customer Service team by filling up the Contact Us form here - https://rapidrewardsshopping.southwest.com/contact____.htm. Sincerely, Rapid Rewards Shopping Team

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A great added perk!

Customer CareDeveloperNov 7, 2024

Hi Heath, Thank you for your review. We are so happy to know that shopping with the button has been a convenient way for you to earn points fast! We appreciate you reaching out to share your experience. Happy Shopping! Sincerely, Rapid Rewards Shopping Team

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I like the idea of this extension, and have been able to accumulate points with it. However, I'm rating 2 starts because of a couple issues with the extension that range from annoying to infuriating. The chief annoying thing is it constantly popping up on pages that I'm browsing even after I've dismissed it. sometimes I just want to look around and don't want to have it constantly opening up the popup. The infuriating thing is that it actually breaks some sites that it should work on. I've ... Show more

Customer CareDeveloperOct 10, 2024

Dear Adam, We appreciate you reaching out to share your experience. We will certainly take this feedback internally. Sincerely, Rapid Rewards Shopping Team

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I was able to use the accumulated points for my last flight! Great program!

Customer CareDeveloperOct 10, 2024

Hi Tonya, Thank you for your review. We are so happy to know that shopping with the button has been a convenient way for you to earn points fast! We appreciate you reaching out to share your experience. Happy Shopping! Sincerely, Rapid Rewards Shopping Team

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Stop already! Often I want to browse with no intention of purchasing until later. Developers, please let me pause the extension so I don't have to select"try later" on every web page I load.

Customer CareDeveloperSep 11, 2024

Dear Joe, We appreciate you reaching out to share your experience. We will certainly take this feedback into advisement. Sincerely, Rapid Rewards Shopping Team

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Omg, I'm so excited this will be my very first time. That I'm actually trying Rapid Reward .My experience using the App and I'm loving it. Thank you so much for my reward points It was very easy and simple to use. Great jobs . You deserve that 5stars. Amen

Customer CareDeveloperSep 11, 2024

Hi Shalonda, Thank you for your review, we are so happy you enjoy shopping with the button. Nothing beats earning more points while shopping online! Enjoy your rewards and Happy Shopping! Sincerely, Rapid Rewards Shopping Team

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This is great when it works, but is awful when it doesn't recognize the purchase, and this happens fairly often. The burden becomes yours and it's not always easy to provide the necessary order info so far after the fact since you cannot inquire and submit for at least 30 days from purchase. Also, there is no option to speak to anyone in customer service for help about it.

Customer CareDeveloperJul 2, 2024

Dear Berni, Thank you so much for reaching out about your experience shopping with the button. We are sorry to hear that you have experienced some annoyances with it. Please note that repeated failure for orders to track and post rewards to your Rapid Rewards Shopping account could be due to the following reasons - Coupon Codes/Discounts: Only use coupon codes from RR Shopping. Coupons from other sites, including the merchant, credit card deals, other reward sites, mailers and other marketing deals that you may have received, can make your order ineligible. Cookies: Make sure that your browser settings are not blocking cookies which can prevent you from receiving your rewards. It is necessary for us to be able to track purchases in order to successfully post the rewards to your shopping account. This tracking function is performed using cookies both from the affiliate networks and from the retailers Rapid Rewards Shopping. Please consult your browser's Help menu for how to enable cookies. Additionally, when prompted, you must 'Accept All' cookies for tracking to work correctly. Clicking Out: Do not click out to another site in between RR Shopping and the store site as it could interfere with the cookie that identifies you as a Rapid Rewards member, which might result in rewards not posting to your account. If you need anything else, please feel free to reach our Customer Care team using this link: https://rapidrewardsshopping.southwest.com/contact____.htm. You can submit an inquiry anytime after 15 days from the order date. We again, thank you so much for your feedback and for your support. Sincerely, the Rapid Rewards Shopping team

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it super helpful for the RR button to embed in my browser and help me know when im shopping at a partner location

I am giving this 3 stars due to ongoing issues with using the Rapid Rewards Shopping button and not being credited my points. This continues to be an issue, despite submitting missing points and only being credited the missing points some of the time. When I make a purchase, I always make sure to have my Rapid Rewards button activated throughout the purchase. At the end of the purchase, I get the Rapid Rewards Shopping pop up saying, "Congratulations, you earned xxx points." However, these po... Show more

Customer CareDeveloperApr 24, 2024

Dear Angela, Thank you so much for reaching out about your experience shopping with the button. We are sorry to hear that you have experienced some annoyances with it. Please note that repeated failure for orders to track and post rewards to your Rapid Rewards Shopping account could be due to the following reasons - Coupon Codes/Discounts: Only use coupon codes from RR Shopping. Coupons from other sites, including the merchant, credit card deals, other reward sites, mailers and other marketing deals that you may have received, can make your order ineligible. Cookies: Make sure that your browser settings are not blocking cookies which can prevent you from receiving your rewards. It is necessary for us to be able to track purchases in order to successfully post the rewards to your shopping account. This tracking function is performed using cookies both from the affiliate networks and from the retailers Rapid Rewards Shopping. Please consult your browser's Help menu for how to enable cookies. Additionally, when prompted, you must 'Accept All' cookies for tracking to work correctly. Clicking Out: Do not click out to another site in between RR Shopping and the store site as it could interfere with the cookie that identifies you as a Rapid Rewards member, which might result in rewards not posting to your account. If you need anything else, please feel free to reach our Customer Care team using this link: https://rapidrewardsshopping.southwest.com/contact____.htm. We again, thank you so much for your feedback and for your support. Sincerely, the Rapid Rewards Shopping team

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