SoftTrain Cloud CRM Controller

Extension allowing advanced CRM features

For users of the Wildix telephone system, this extension allows the user to integrate their CRM tool. The functionalities include the following: - Screen-Pop Incoming calls pop-up within the CRM tool and can be answered, put on hold, resumed from hold, transferred, forwarded or the call can be ended via the hang-up button. Auto-detection of incoming contact with link to contact record within the CRM tool - Click-to-Call Hovering over a telephone number allows the option to call that number with a simple click. There is also an optional feature to generate a call record in the CRM tool when the outgoing call is initiated - Transfer and Forward Option to transfer or forward the call to a colleague. Initial list is for colleagues in the same department as the person answering the original call, but also a dropdown option to select the extension for anyone else on the phone system. Icons to identify the current status of the colleagues to ensure forwarding or transfer only to a colleague who is available to take the call. - Dialpad The dialpad allows for telephone numbers to be manually entered and called. Number buttons ideal for touch-screens, but also the option to type the number from the keyboard. - Call Log (optional) Allow logging of the call against the contact's record. Either when the call is initiated or once the call has ended. - Version History V1.2.4 - Added 'Brochure Send' engagement (client-specific) V1.2.3 - Fixed Click-2-Call in multiple locations for Sugar CRM V1.2.2 - Normalised phone number fix for Transfer icon V1.2.1 - Added in-call dialpad, Click-2-Call layer promoted, call window opens in new tab V1.2.0 - Added support when for multiple contacts match phone number V1.1.6 - Added fix for phone number normalisation V1.1.4 - Added support for SugarCRM V1.1.4 - Fix for contact load in Act! Premium Cloud V1.1.3 - Added support for Act! Premium Cloud V1.1.2 - Added support for Pipedrive