SnowPro - Owens-Illinois

Creates an additional button to Loads Predefined Email templates

Version : 0.0.0.6 SNOW instance change and additional templates added. Version : 0.0.0.5 ServiceNow dual instance - required to additional element ID's to load Assignment Group, Work Notes, Customer Visible Notes and Description. Version : 0.0.0.4 ServiceNow instance change - required to change element ID's to load Assignment Group, Work Notes, Customer Visible Notes and Description. Version : 0.0.0.3 Additional template to load Assignment Group, Work Notes, Customer Visible Notes and Description. Version : 0.0.0.2 Added an additional template button to load description in new call ticket and work notes in existing incident. Version : 0.0.0.1 This extension adds two additional buttons - "Strike Templates" and "Templates" in ServiceNow. On selecting any of the Strike email templates, it populates the email template along with the Incident number, Impacted users name and issue. On selecting any of the templates from Templates dropdown, respective templates gets loaded in the description textbox.