SNOW Unassigned Queue Monitor

Universal ServiceNow queue monitor for all organization teams.

The Service Now (SNOW) Unassigned Queue Monitor is a lightweight, automated Chrome extension designed to eliminate the need for manual queue checking. It ensures your support teams never miss a high-priority incident by bringing ServiceNow alerts directly to where your team communicates: Google Chat. Whether you are managing a small helpdesk or a massive enterprise support tier, this tool drastically reduces time to acknowledge and helps you consistently meet SLAs. Key Features Automated Background Polling: Silently checks your customized ServiceNow queue every 15 seconds without requiring you to keep the tab open. Instant Google Chat Integration: Pushes neatly formatted alerts—including Ticket Number, Short Description, Priority, and Last Updated details—directly to your team's designated Google Chat space. Smart Deduplication Engine: Powered by a high-speed centralized cache, for any duplicate messages. You only receive an alert when a brand-new ticket drops into the queue, or when an existing unassigned ticket receives a fresh work note. Universal & Scalable: Designed for any team in the organization. How to Use It 1. Install / Enable the extension and click the icon in your Chrome toolbar. 2. Paste your team's unique Google Chat Space - Webhook URL. 3. Paste your specific ServiceNow Unassigned Queue URL. 4. Click Save & Start Monitoring. That's it! The extension will immediately begin monitoring your customized queue and pushing real-time alerts to your team in Google Chat.