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SmartContact Agent mini

smart-contact.com
5.0(

3 ratings

)
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Overview

SmartContact Agent mini

SmartContact Agent mini es la extensión de agente de la solución omnicanal Cloud Contact Center SmartContact. Mediante esta extensión será capaz de manejar conversaciones de teléfono, chat, whatsapp e email de una forma intuitiva incrementando la productividad y el control de sus comunicaciones, sin necesidad de ningún hardware adicional. Principales funcionalidades: • Sistema de control de acceso (log in/out) • Gestión de llamadas/chats/whatsapp • Control de estado (activo/inactivo, pausas) • Control de Mute y llamada en espera • Gestión de agendas Agendas • Función de aviso de contacto o descuelgue automático • Control de volumen • Selección de número a mostrar en llamada saliente • Botón para activar grabación (en modalidad bajo demanda) • Sistema de transferencia de llamada/chat en modo visual a agente, grupo o cualquier número externo (transferencia ciega o consulta) • Tipificación de conversaciones • Historial de llamadas. Sección donde visualizar las conversaciones realizadas • Chat interno y externo con posibilidad de intercambio de ficheros • Sección de información propia del agente

5 out of 53 ratings

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Details

  • Version
    0.0.0.2
  • Updated
    September 28, 2023
  • Size
    28.49KiB
  • Languages
    español
  • Developer
    D-MOBILELAB SPAIN S.A.
    C. de Juan Ignacio Luca de Tena, 1 Madrid, Madrid 28027 ES
    Website
    Email
    dvbusinesssolutions@gmail.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

The developer has disclosed that it will not collect or use your data.

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

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