30 support issues
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brian keary
Dec 16, 2024
No longer working
Even on homepage of a Shopify site it is darkened and when clicked on it says it cannot read sites data
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Andy Russell
Dec 9, 2024
Broken since shopify changed the location of menus
Shopify moved menus to /store/STORENAME/content/menus/ - and it seems to have broken the extension. Any fix?
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Rodrigo Andrés Castro Bohórquez
Sep 3, 2024
I did not receive my license.
Hello,
I paid the 10 dollars with the email r******@hotmail.com but I didn't receive the license.
I have already written to your e-mail address.
Can you help me? please.
Rodrigo.
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Kalman Kozomos
Jun 7, 2024
Extensions windows is disappearing
Hi,
I am in the admin area of the menu / navigation, but when i click the extension its asking me to login. However after a few seconds the windows disappears so i cant login. I just cant login as even if it stays open by the time i start typing its gone again. Tried install and uninstall and its the same :(
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Erin Anthony
Mar 10, 2024
Extension tries to open then disappears
I was able to use this extension a couple of times after I first installed it a few weeks ago. But now when I try to open it, the popup open briefly and then closes on it's own.
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ugne balnaityte
Jan 3, 2024
Menu is not exporting.
When I press export on the extension, I keep getting the same error message: Operation failed! please try again. After waiting a few hours, I tried to export the menu again, but nothing changed. Is there a way to solve the issue? Thank you.
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Tim Newman
Dec 4, 2023
Account Tied to retired device, need support.
Hello, I have retired my old laptop and now it says my license is tied to only 1 device. I need support to allow me to tie the license to my new machine. One Time Purchase is a key selling point of this tool, please honor that pledge by assisting me with this issue. Thank you.
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Legal Abuse Advocates
Nov 26, 2023
Getting an error that I am offline when clicking on the extension
I am unable to update licensing information, because every time I click on the extension it gives an error that I am offline, even though I am fully connected to the internet.
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Gray the Grayte
Nov 5, 2023
It it be used for collections as well?
Hi, Can you please advise if your tool can be used to export and import collections as well as navigation menus, or if it only supports navigation menus. Navigation is often dependent on collections and shopify appears to provide no way of importing/exporting collections, only products.
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Kalman Kozomos
Oct 25, 2023
Editing the JSON file.
Hi,
I was wondering if you have any tips on how to edit the JSON file and make it a bit more user friendly so i create large menus easily?
Thanks
Kal
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