ServiceNow Alert
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Overview

This extension helps us to manage ServiceNow

ServiceNow Alert show how many unaccepted tickets the user has in his queues in ServiceNow Application. If your queue has more tickets than before it will show a notification with the information of the newest one. HOW TO USE - Login in ServiceNow; - Install ServiceNow Alert; - Set the root URL of your ServiceNow (default value https://aomev.service-now.com) in options. If you wish you can follow just one group of yours. If you have any search result of ServiceNow page which you'd like to follow too, just go to Options and paste the URL you'd like to follow and save. It will show how many tickets you have unaccepted in your queues in the extension icon. If the queue has 2 unaccepted tickets and it has now 4, the notification will show the newest ticket that arrived. Every minute it will check updates. Version 1.1.18 - Add option to follow user's workflow. - Change images for differentiate severity 1,2,3,4. Version 1.1.19 - Following Workflow correction.

4.4 out of 57 ratings

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Amit TaraliOct 5, 2023

We used this during Tokyo Olympics ; prior to covid we had big screens to monitor tickets through dashboard. during Covid we started working from home and then we got to know about this extension. it helped a lot to monitor tickets.

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garcia_t22Jul 5, 2021

Thanks for the effort, good features, it makes our support periods easier.

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Tim GillespieSep 27, 2016

Like what I see.. Suggestions. Ability to follow multiple Qs/Searches.. AND ability to see/follow assigned ticket updates and SLA options.. I know.. a lot.. but would be so useful.

1 person found this review to be helpful

Details

  • Version
    1.1.19
  • Updated
    July 13, 2016
  • Offered by
    ueneslucio
  • Size
    86.26KiB
  • Languages
    English
  • Developer
    Uenes Ferreira
    Rua Sá Freire 31, c18 Rio de Janeiro, Rio de Janeiro 20930430 Brasil
    Email
    ueneslucio@gmail.com
  • Non-trader
    This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

The developer has not provided any information about the collection or usage of your data.

Support

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