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ServiceLayer

On Tap OÜ
ExtensionCommunication
Item media 1 (screenshot) for ServiceLayer

Overview

ServiceLayer is a Gmail extension that delivers shared inbox customer service functionality for teams.

ServiceLayer adds a shared inbox layer to Gmail for customer-facing teams — without asking you to leave your inbox or adopt another tool. ── WHAT IT DOES ────────────────────────────── • Shared queue with live presence See who's viewing or typing in any thread right now. Ownership handoff is explicit — no duplicate replies, no dropped threads. • In-Gmail dashboard Open the ServiceLayer panel to see your full queue at a glance: unread, needs triage, at-risk, overdue, new, in-progress, waiting, and solved today — updated every few minutes without leaving Gmail. • Organisation profiles Group contacts by company domain. Add a name, website, and notes. Every teammate sees the full company relationship before they reply. • Full email history Every thread shows all past emails from that sender — or from their whole company if an Organisation is defined. One click to jump to any prior conversation. • Private thread notes Leave internal notes that stay with the conversation, visible only to your team. Never sent to the customer. • SLA risk visibility Track risk windows, aging, and ownership movement. Get early warning before response breaches happen. • Per-thread links Attach a CRM record, helpdesk ticket, or any external URL to a thread so the whole team can find it. ── WHO IT'S FOR ────────────────────────────── Teams using Google Workspace who run one or more customer-facing inboxes and want queue discipline, SLA control, and company context - without migrating away from Gmail. ── PRICING ─────────────────────────────────── Free — 1 mailbox, up to 5 users, no time limit. Pro — $10/user/mo. Up to 10 mailboxes, min 5 users. 14-day free trial. Enterprise — $20/user/mo. Unlimited mailboxes, min 15 users.

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Details

  • Version
    1.0.5
  • Updated
    April 5, 2026
  • Size
    245KiB
  • Languages
    English (United Kingdom)
  • Developer
    On Tap OÜ
    Pärnu mnt 141-43 Tallinn, Harjumaa 11314 EE
    Website
    Email
    dev@ontapgroup.com
    Phone
    +44 7595 386210
  • Trader
    This developer has identified itself as a trader per the definition from the European Union and committed to only offer products or services that comply with EU laws.
  • D-U-N-S
    505848871

Privacy

Manage extensions and learn how they're being used in your organization

ServiceLayer has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

ServiceLayer handles the following:

Personally identifiable information
Authentication information
User activity
Website content

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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