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ServiceLayer

ExtensionCommunication
Item media 1 (screenshot) for ServiceLayer

Overview

ServiceLayer is a Gmail extension that delivers shared inbox customer service functionality for teams.

ServiceLayer for Google Workspace lets your team run one or more customer service inboxes, triage incoming threads, draft on-brand replies, route ownership, and warn before SLA risk turns into churn.

Details

  • Version
    1.0.4
  • Updated
    February 23, 2026
  • Size
    240KiB
  • Languages
    English (United Kingdom)
  • Developer
    On Tap OÜ
    Pärnu mnt 141-43 Tallinn, Harjumaa 11314 EE
    Website
    Email
    dev@ontapgroup.com
    Phone
    +44 7595 386210
  • Trader
    This developer has identified itself as a trader per the definition from the European Union and committed to only offer products or services that comply with EU laws.
  • D-U-N-S
    505848871

Privacy

Manage extensions and learn how they're being used in your organization

ServiceLayer has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

ServiceLayer handles the following:

Personally identifiable information
Authentication information
User activity
Website content

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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