Salesforce Status Helper

Salesforce Status Helper will help keep you logged into Omni-Channel for when those unexpected disconnects occur without warning.

Salesforce Status Helper keeps your Omni-Channel status on your shift, keeps your Genesys queue in step with it, and warns you before a case breaches its SLA. OMNI-CHANNEL • Available during your queue hours, Backlog for the rest of your shift, Offline after it. • Choose the days you work. Overnight shifts are supported. • Checks your status every 15 seconds and puts it back if it drifts. • Never interrupts a case: if your queue ends while you're on one, the change lands when you close it. • Prefer to set it yourself? Turn the schedule off and choose Available, Backlog or Off in the popup. SLA ALERTS • Counts down every case's milestone: amber at 30 minutes, red at 10. • Chimes at 10, 5 and 2 minutes, even if you haven't touched the Salesforce tab. • Click the countdown to open the case and silence the rest. Overdue cases never chime. • Mute silences everything except New, whose first response SLA always sorts first. • Timers refresh on their own every two hours, or any time with Pull timers now. MY CASES • Live counts of your open cases by status. Click a status to list its cases, then click a case to open it without reloading the page. GENESYS • Available in Omni-Channel puts you On Queue in Genesys; anything else, Off Queue. Only the queue switch is touched, never your presence. • Works with the Genesys tab in the background, and tells you during your shift if no Genesys tab is open. • Or switch to Manual and set the queue yourself. NOTES • Works on .salesforce.com and .force.com. • Timers cover the cases the extension has read: ones you opened, or ones a refresh picked up. • If Omni-Channel loses its connection, the extension tells you to refresh the page. TROUBLESHOOTING • Press F12 on the Salesforce tab and filter the console on SFSH. Chime messages appear in the extension's own console: open chrome://extensions and click "service worker" under Salesforce Status Helper. • Chime but no desktop notification? Check Windows notification settings and Focus Assist for Chrome.