Round Robin Dispatcher for ServiceNow

Fair, weighted round-robin assignment of ServiceNow incidents and tasks per team, with absences. Data stays in your browser.

Stop assigning tickets by hand. Round Robin Dispatcher shares your team's ServiceNow incidents, requested items and catalog tasks fairly between agents, in rotation, while respecting who is working today. HOW IT WORKS 1. Add your ServiceNow address (for example https://yourcompany.service-now.com). The extension only runs on the addresses you add. 2. Create your agents once, then build teams: link each team to its ServiceNow assignment groups and pick its members. 3. Open a list of incidents or tasks and click "Assign all unassigned", or turn on automatic mode and let it assign new tickets every few minutes. FEATURES - One-click assignment of every unassigned ticket in your teams' assignment groups - Automatic mode: checks for new tickets every few minutes while ServiceNow is open - Separate rotations for incidents and for requests & tasks - Weighted shares: give an agent ×2, ×3 or ×4 the tickets of a colleague, or exclude them from a ticket type - Choose which assignment groups each agent covers inside a team - Working days per agent, "Off today" in one click, and planned absences for any date range - Agents return to the rotation automatically when their absence ends - "Assign next" button on incident and task forms - Optional work note on each assignment, so everyone can see it came from the rotation - Optional timed refresh of list pages - Pause switch, and a toolbar badge showing when automatic mode is on - Activity history with CSV export - Backup and restore your setup, or share it with a colleague - Works on any ServiceNow instance, including custom domains - Light and dark mode PRIVACY FIRST - No account, no server, no analytics, no tracking - Your agents, teams, absences and history are stored only in your browser - The extension talks only to the ServiceNow instances you add, using your own login and permissions - It never reads or stores your password - Uninstalling the extension deletes all of its data REQUIREMENTS - A ServiceNow account allowed to update the tickets you dispatch - Classic ServiceNow lists and forms (including inside Next Experience). Service Operations Workspace is not supported yet. SUPPORT Website: https://exentis.tech Email: admin@exentis.tech Source code and issue reports: https://github.com/exentis-tech/rr-dispatcher Privacy policy: https://exentis.tech/rr-dispatcher/privacy Made by Exentis. ServiceNow is a trademark of ServiceNow, Inc. This extension is an independent project and is not affiliated with, endorsed by or sponsored by ServiceNow, Inc.