RingCentral Contact Center Voice

RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.

RingCentral Contact Center Voice enables voice calling directly inside the CXone Agent interface using the RingCentral voice platform – no desk phone or separate softphone required. Key features: * Make and receive calls in CXone Agent using WebRTC directly in the Chrome browser * View agent state in real time * Configure automatic or manual call acceptance * Simple browser-based setup with seamless integration with RingCentral voice services