RingCentral Contact Center Voice
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Overview

RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.

RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser: * See agent state immediately in the browser * Send and receive all calls directly from the Agent Desktop * Establish agent WebRTC connections directly from the Agent Desktop RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.

3.3 out of 59 ratings

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Anthony OnoratoMar 7, 2023

It works well, however I am still looking for workarounds to stop automatic gain control. It is overriding my audio settings and I've narrowed it down to this. I also wish we could have a ring volume that is different than call volume.

1 person found this review to be helpful
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RetroHipster 94Mar 26, 2022

Works great for it's purpose, however would love the option to adjust the ringing tone or volume level. It can be very loud and alarming and would love to see other sound options, much like the ring central app alows

4 out of 4 found this helpful
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John DeBoerJul 10, 2020

I've had a love/hate relationship with this extension. I'm hoping somebody can prove me wrong and I will gladly be your biggest champion if am. At first, I was disappointed when I noticed that there wasn't really any call control happening in this extension. Sure, you can end a call but, other than that, it appears to be nothing but a status monitor which we don't need because we already have 15 other windows that we need to have in RC's CC. Then, I noticed that there is an option wit... Show more

5 out of 5 found this helpful

Details

  • Version
    2.0.5
  • Updated
    April 26, 2024
  • Offered by
    RingCentral
  • Size
    2.84MiB
  • Languages
    English (United States)
  • Developer
    RingCentral, Inc.
    20 Davis Drive Belmont, CA 94002-3002 US
    Email
    isvdev@ringcentral.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

The developer has disclosed that it will not collect or use your data. To learn more, see the developer’s privacy policy.

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

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