RingCentral Contact Center Voice
9 ratings
)Overview
RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.
RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser: * See agent state immediately in the browser * Send and receive all calls directly from the Agent Desktop * Establish agent WebRTC connections directly from the Agent Desktop RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.
3.3 out of 59 ratings
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Anthony OnoratoMar 7, 2023
It works well, however I am still looking for workarounds to stop automatic gain control. It is overriding my audio settings and I've narrowed it down to this. I also wish we could have a ring volume that is different than call volume.
RetroHipster 94Mar 26, 2022
Works great for it's purpose, however would love the option to adjust the ringing tone or volume level. It can be very loud and alarming and would love to see other sound options, much like the ring central app alows
John DeBoerJul 10, 2020
I've had a love/hate relationship with this extension. I'm hoping somebody can prove me wrong and I will gladly be your biggest champion if am. At first, I was disappointed when I noticed that there wasn't really any call control happening in this extension. Sure, you can end a call but, other than that, it appears to be nothing but a status monitor which we don't need because we already have 15 other windows that we need to have in RC's CC. Then, I noticed that there is an option wit... Show more
Details
- Version2.0.7
- UpdatedJune 5, 2024
- Offered byRingCentral
- Size2.84MiB
- LanguagesEnglish (United States)
- DeveloperRingCentral, Inc.
20 Davis Drive Belmont, CA 94002-3002 USEmail
isvdev@ringcentral.com - Non-traderThis developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.
Privacy
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes