Reply Guard

Warns you before a Jira Service Management comment goes to the customer instead of staying an internal note.

Ever posted an internal note to a customer by mistake? Reply Guard makes sure it never happens again. In Jira Service Management, "Add internal note" and "Reply to customer" sit right next to each other and look almost the same. One wrong click and your team's private discussion lands in the customer's inbox. Reply Guard adds a bold red warning the moment "Reply to customer" is selected: • A red "VISIBLE TO CUSTOMER" label next to the comment box • A red frame around the whole comment area • Everything goes back to normal when you switch to an internal note Why agents use it: • Works on any Jira Cloud site (yoursite.atlassian.net), including your clients' sites • No Jira admin approval needed, it runs in your own browser • Works with both the newer and the older Jira comment layouts • Works in light and dark mode • Nothing to configure: install it and it just works Pricing: • 14-day free trial (enter your email to start) • Then 15 USD per year • Cancel anytime from the extension's toolbar button Privacy: Reply Guard only changes colours on the Jira page inside your own browser. It never reads, stores or sends your tickets, comments or customer data. Your email and payment are handled by ExtensionPay and Stripe, only to manage your trial and subscription. Reply Guard is an independent product and is not affiliated with, or endorsed by, Atlassian. Jira is a trademark of Atlassian.